Map before you move
Match your existing fields to FyneDesk before the import starts.
Stop losing requests in email. Start a real helpdesk free.
Turn every email into a tracked request with an owner, status, and clear next step. Keep customer follow-up connected when support needs engineering or operations, and use grounded AI for repeat questions.
Free for 3 agents. No credit card. AI included with clear usage limits.
See FyneDesk vs alternativesfyne.fynedesk.ai/portal
G2 review 5/5
Read on G2“The automation features make it much easier for me to keep my clients up to date on progress and problem resolutions.”
Support is more than answering messages. It’s coordinating the work behind them.
Request arrives Email, portal, chat, or a call becomes tracked work.
Support owns it The request has an owner, status, history, and next step.
Other teams act Engineering, finance, IT, or operations completes the internal work.
The customer gets the follow-up Support knows when the work is finished and who still needs an update.
Switch with confidence
Move from most help desks without starting over.
If your current help desk exports CSV, you can bring your tickets, contacts, companies, and knowledge articles into FyneDesk. Freshdesk connects directly.
See how importing worksEvery plan includes self-service imports and help if you get stuck. Enterprise includes scoped white-glove migration and training.
Keep working
Large imports run in the background and can be paused or resumed.
Know exactly what moved
A clear report shows what was created, matched, skipped, or needs attention.
Built for teams graduating from shared inboxes
Built for growing customer support teams, with room for the work to expand.
Customer support
Give every customer request an owner and a visible next step.
Replace shared inbox ambiguity with ticket status, assignment, history, and AI-assisted replies.
Learn more →
The FyneDesk operating model
Four ways support work keeps moving.
Every request has a next step Capture the request, assign an owner, track status, and keep the customer history visible. The work stays connected Link engineering issues, approvals, projects, assets, meetings, and internal notes to the request. AI helps without hiding the source Summaries, drafts, fixes, and Auto Resolve use approved knowledge and past work with visible controls. Switching is part of the product Import, mapping, testing, setup help, training, and workflow recreation reduce migration risk.
Explore all features AI helps agents move faster—and shows what it used.
FyneDesk summarizes requests, suggests fixes, and drafts replies using approved knowledge and past work. Agents can review the source, edit the response, and decide when the customer receives it.
Cost estimator
Estimate your helpdesk cost before you commit.
Choose your team size, billing cycle, currency, and a common alternative. The numbers stay simple so global teams can compare in familiar terms.
Start free 3 agents, unlimited tickets, no credit card
Scale simply Paid plans stay seat-based and easy to model
Use AI with control FyneDesk includes AI with visible usage limits
Compare cleanly Switching maths stays visible before you commit
Free for 3 agents Helpdesk cost estimate
Billing
FyneDesk $0 $0 annualised AI included
Zendesk Suite Team $0 $0 annualised Monthly
Estimated savings $0
Illustrative USD list-price comparison, verified 28 July 2026. AI billing models differ by vendor. Taxes, discounts, live exchange rates, and later plan changes are not included.
Product tour
See the work inside FyneDesk.
Move from the support dashboard to SLA metrics, reporting, knowledge, contacts, service requests, and visual workflows.
Dashboard — your full support overview at a glance
Install. Connect. Automate.
Keep support connected to the tools where work happens.
Bring conversations and updates closer to the teams doing the work with FyneDesk connections for Slack, Microsoft Teams, Zoom, Notion, Google, HubSpot, and more.
Explore integrations
Start with the free plan. Upgrade when your team grows.
Run a real helpdesk free for up to 3 agents, with AI-assisted replies and clear usage limits. No credit card required.
Start freeStart in minutes. No credit card. No commitment.