The helpdesk for teams who want more than they're paying for.
Most helpdesks charge $29–$50/agent/month extra for AI. FyneDesk includes it on every plan — starting at $0.
Up and running in 60 seconds. No commitment required.
Compare with Zendesk, Freshdesk & Help Scout →Whatever your team supports, FyneDesk handles it
Customer support software
Customer & Client Support
Customers submit through a branded portal, track updates in real time, and find answers in your knowledge base. Your agents get AI summaries and drafted replies to resolve issues faster.
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Internal helpdesk software
Internal Team Helpdesk
Give every department a structured way to receive, track, and resolve internal requests — instead of losing them in email and chat. Full reporting shows where bottlenecks are.
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IT help desk software
IT & Technical Support
Track every device, manage service requests with SLA targets, and use AI to suggest resolutions from your knowledge base. Built for IT teams that need structure without enterprise complexity.
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Client services management
Agencies & Client Services
Each client gets a professional support experience through your branded portal while your team stays organized with priorities, assignments, and full history.
Learn more →One platform. Every tool your support team needs — AI included.
Resolve Requests using AI
AI summarizes every ticket, suggests fixes, and drafts replies — so your team resolves issues faster with less back-and-forth.
Learn more →Client Support Portal
A branded self-service portal your customers, clients, and end users can use to submit tickets, track updates, and find answers — without needing an account.
Learn more →Email to Ticket
Clients email your support address and a ticket appears. No manual entry, no missed requests.
Learn more →Knowledge Base
Publish help articles your clients can search and your AI uses to suggest accurate resolutions.
Reporting & Analytics
Real-time dashboards and KPIs across your entire support operation. Know what's working and where to improve.
Asset Management
Track equipment, devices, and inventory linked to your customers and clients in one place.
Live Chat
Talk to customers in real time through your portal. Agents set availability and respond from the Live Chat page.
Webhooks & Integrations
Connect FyneDesk to your existing tools. Send real-time ticket events to Slack, Zapier, n8n, or any system via webhooks.
Automations
Set time and event-based rules that trigger actions like escalations, notifications, and status changes without manual work.
Smart Ticket Assignment
Route tickets to the right agent using round-robin, workload balancing, or skill-based rules so no one is overloaded.
Custom Fields & Forms
Add custom fields to tickets with dependent and conditional logic so your forms capture exactly what agents need to resolve issues.
Bulk Actions & Export
Select multiple tickets and update them in one click. Export tickets, contacts, and reports to CSV for external analysis or compliance.
Your agents open a ticket. The work is already half done.
Every ticket that comes in gets read, summarized, and matched against your knowledge base before anyone touches it. Agents see a suggested fix and a drafted reply waiting for them. Customers search the knowledge base and get answers before they need to submit a ticket at all.
Dashboard — your full support overview at a glance
Start with the free plan. Upgrade when your team grows.
Full helpdesk software, AI included, no credit card required. Your clients get a branded portal, your agents get AI-assisted replies, and your team gets full visibility from the first ticket.
Get Started FreeUp and running in 60 seconds. No commitment required.