Customer support
Give every customer request an owner and a visible next step.
Replace shared inbox ambiguity with ticket status, assignment, history, and AI-assisted replies.
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AI included on every plan — including Free
Stop losing requests in email. Start a real helpdesk free.
FyneDesk gives every request an owner, status, history, and AI-assisted next step from the first ticket.
Built for Customer complaints ✓ Client requests ✓ Employee questions ✓ IT issues ✓ Insurance claims ✓ Order tracking ✓ Asset management ✓
Free Plan — no credit card required, no AI add-on fee:
✓ AI summarizes every ticket and drafts replies — included, not an add-on
✓ Branded portal — customers submit, track, and find answers themselves
✓ Email to Ticket, Knowledge Base, and Reporting — live in 60 seconds
Free for 3 agents. No credit card. AI included with clear usage limits.
See FyneDesk vs alternativesnovacorp.fynedesk.io/portal
Free to start 3 agents, unlimited tickets, no credit card
AI included Clear usage caps before teams scale
Migration ready CSV and Freshdesk import paths
Works everywhere Email, portal, Slack, Teams, Zoom, Notion
Built for teams graduating from shared inboxes
Same helpdesk foundation, tuned for the work your team actually handles.
Internal helpdesk
Handle employee questions without another chaotic channel.
Centralize HR, operations, finance, and admin requests so employees know where to ask and teams know what is open.
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IT support
Track devices, access issues, and recurring incidents in one place.
Use ticket history, assets, smart assignment, and reporting to spot what keeps breaking.
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Client services
Keep client requests organized after the sale.
Agencies and service teams can preserve context across every ask, note, file, and handoff.
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One platform. Every tool your support team needs — AI included.
Resolve Requests using AI
AI summarizes every ticket, suggests fixes, and drafts replies — so your team resolves issues faster with less back-and-forth.
Learn more →Client Support Portal
A branded self-service portal your customers, clients, and end users can use to submit tickets, track updates, and find answers — without needing an account.
Learn more →Email to Ticket
Clients email your support address and a ticket appears. No manual entry, no missed requests.
Learn more → Fully customizable — configure exactly what your team needs
Knowledge Base
Publish help articles your clients can search and your AI uses to suggest accurate resolutions.
Reporting & Analytics
Real-time dashboards and KPIs across your entire support operation. Know what's working and where to improve.
Asset Management
Track equipment, devices, and inventory linked to your customers and clients in one place.
Live Chat
Talk to customers in real time through your portal. Agents set availability and respond from the Live Chat page.
Webhooks & Integrations
Connect FyneDesk to your existing tools. Send real-time ticket events to Slack, Zapier, n8n, or any system via webhooks.
Automations
Set time and event-based rules that trigger actions like escalations, notifications, and status changes without manual work.
Smart Ticket Assignment
Route tickets to the right agent using round-robin, workload balancing, or skill-based rules so no one is overloaded.
Custom Fields & Forms
Add custom fields to tickets with dependent and conditional logic so your forms capture exactly what agents need to resolve issues.
Bulk Actions & Export
Select multiple tickets and update them in one click. Export tickets, contacts, and reports to CSV for external analysis or compliance.
Your agents open a ticket. The work is already half done.
Every ticket that comes in gets read, summarized, and matched against your knowledge base before anyone touches it. Agents see a suggested fix and a drafted reply waiting for them. Customers search the knowledge base and get answers before they need to submit a ticket at all.
Cost estimator
Estimate your helpdesk cost before you commit.
Choose your team size, billing cycle, currency, and a common alternative. The numbers stay simple so global teams can compare in familiar terms.
Start free 3 agents, unlimited tickets, no credit card
Scale simply Paid plans stay seat-based and easy to model
Use AI with control FyneDesk includes AI with visible usage limits
Compare cleanly Switching maths stays visible before you commit
Free for 3 agents Helpdesk cost estimate
Billing
FyneDesk $0 $0 annualised AI included
Zendesk Suite Team $0 $0 annualised Monthly
Estimated savings $0
Estimates use USD list-price examples from FyneDesk comparison pages and approximate display-currency conversion. Taxes, discounts, live exchange rates, and vendor plan changes are not included.
Dashboard — your full support overview at a glance
Install. Connect. Automate.
Connect your business apps
Plug FyneDesk into the tools your team already runs on - from Slack and Microsoft Teams to Zoom, Notion, Google, and HubSpot. No complex setup, no glue code.
Explore integrations
Start with the free plan. Upgrade when your team grows.
Full helpdesk software, AI included, no credit card required. Your clients get a branded portal, your agents get AI-assisted replies, and your team gets full visibility from the first ticket.
Get Started FreeUp and running in 60 seconds. No commitment required.