IN
Customer requestUpdate my billing email
Now“Where can I change the contact email on our account?”
Grounded AI support
AI should handle
the repeatable work.
Fyne AI works from approved knowledge and ticket context. Drafting starts on Free, Pro adds agent-reviewed Autopilot, and Business can close confident routine requests with Auto Resolve.
No separate per-agent AI add-on. Usage follows the visible plan allowances.
FD
Fyne AIAuto Resolve
Working 01
Approved source matchedChange your billing email
Trusted Ticket INC000194 Resolved automatically
Answer sent · Full history saved
Confident matchBusiness Auto Resolve
One AI across the entire ticket
It does more than write.
Fyne AI works from the moment a request arrives until the answer is delivered and the history is saved.
Summarizes
Turns long threads into a clear description of the issue, customer, and current state.
Searches knowledge
Finds relevant answers from the help content your team already trusts.
Suggests next steps
Gives agents a practical path forward instead of another blank ticket.
Drafts the reply
Prepares a clear response using the request, ticket history, and matching knowledge.
Resolves automatically
Business Auto Resolve can answer and close eligible routine requests after your team trains, tests, configures, and enables it.
Preserves context
Keeps the request, answer, and resolution attached to the ticket for your team.
Grounded intelligence Answers shaped by the support knowledge you already trust.
Fyne AI brings together approved help articles, the current request or conversation, and relevant resolved-ticket patterns to produce a useful answer with the right context.
Context Engineering for Customer Support
Don’t retrain a model.
Engineer the context.
Reliable support AI needs more than a clever prompt. Fyne AI assembles a support context graph from the right knowledge, customer conversation, team guidance, examples, safeguards, and permissions at the moment it responds.
FyneDesk gives your team a practical workspace for shaping that context—without pretending your settings are retraining a foundation model.
Context sources 4 active
Context preview Ready
Coverage42 published help articles
PatternsSimilar resolved tickets included
FreshnessCurrent conversation attached
BoundaryUnapproved content stays out
Context assembled
Billing email changes: four trusted sources are ready.
1Retrieve2Rank3Assemble
One context system Channels
Tickets
Grounded repliesAssist and Auto Resolve
Live Chat
Conversation-aware answersPortal and website widget
Live Voice
Call-aware assistanceShared context and guidance
Coming soonTeach once. Carry the same approved knowledge and behavior across every supported conversation.
Curate what it knows
Choose approved knowledge and relevant support history instead of sending the AI everything and hoping it finds the signal.
Guide how it responds
Set tone, language, organization rules, and boundaries that shape every supported customer-facing response.
Test before customers do
Run representative questions, inspect grounded answers, and turn gaps into better knowledge or clearer guidance.
Earn—not assume—autonomy
Review performance by type of request and keep sensitive or uncertain work with a person.
Fyne AI for Live Chat
Answer in the moment. Hand off without starting over.
Business organizations can use Fyne AI in supported live-chat experiences. It answers from maintained knowledge, follows the current conversation, and can bring in a person with the conversation intact.
01
Knowledge-first answersFyne AI responds from the help content your team maintains.
02
Natural follow-upsIt keeps the current conversation in view so short follow-up questions make sense.
03
One-step human handoffCustomers can bring in a person, and your team receives the conversation and context.
04
A thoughtful finishOffer an optional 1–5 rating and a customer-requested email transcript after the chat.
Fyne AI Online
Live chat Can I reset my password from my phone?
Yes. Open Account settings, choose Security, then Reset password. I can stay with you if you want the next step.
From your knowledge base What if I no longer have the old phone?
Use the recovery option on the same screen. If you want, I can bring in a person with this conversation attached.
✓ SolvedTalk to a person
From request to resolution
Not AI beside your helpdesk.
AI grounded in the helpdesk work.
It reads the whole request.
FyneDesk identifies what the customer needs and keeps the ticket history in view, so the response starts with context.
It works from trusted knowledge.
Your knowledge base gives FyneDesk a reliable source for common answers instead of forcing agents to repeat the same steps.
It resolves what it can.
Business Auto Resolve can answer confident routine requests. When a person is needed, the agent gets the request, history, and useful context.
Automation without losing control
Fast when the answer is clear. Human when it is not.
FyneDesk is built to remove repetitive work, not judgment. Your knowledge stays the source. Your agents stay available for requests that need empathy, investigation, or a decision.
Read the AI product guide →Resolution reviewLive
Password reset stepsAuto resolved
Copy of last invoiceAuto resolved
Unexpected account chargeAgent review
What changes for your team
Give routine work a controlled path
out of the queue.
Less repetition
Route confident, repeatable questions through an approved automation path.
Timely answers
Use grounded drafting or automation at the point a request arrives.
More consistent support
Keep answers tied to the knowledge and guidance your team maintains.
Better human focus
Keep uncertain, sensitive, or judgment-heavy work with an agent.
Context engineering questions
What your team is actually shaping.
01What is context engineering for customer support?+
Context engineering is the practice of deciding what information, guidance, conversation history, and safeguards an AI receives before it answers or acts. Fyne AI assembles that governed information into a support context graph for the current task, using approved knowledge, the current ticket or conversation, relevant resolved tickets, response style, and escalation rules.
02Is context engineering the same as training an AI model?+
No. FyneDesk does not retrain a foundation model on your workspace. Your team curates the knowledge, instructions, examples, tests, and permissions supplied to Fyne AI when it works.
03How does FyneDesk help teams engineer AI context?+
The Fyne AI Training Lab gives administrators a structured way to teach from approved knowledge, guide response behavior, test sample questions, review outcomes, and decide which kinds of work may move toward greater autonomy.
04Which support channels use the configured context?+
Fyne AI uses shared knowledge and guidance for supported ticket and live chat experiences. AI-assisted phone support is planned, and the Voice channel is clearly marked as coming soon.
Resolve the repeatable. Focus on the important.