The call ends before the work does
A phone conversation can produce promises, follow-up dates, and next steps that disappear when there is nowhere clear to save them.
FyneDesk Voice
Calls with context built in.
Make and receive calls from one browser workspace, capture the outcome and next step, then connect the conversation to the right contact or ticket without making agents repeat their work.
Unified phone workspaceCall notes and follow-upsContacts and tickets connected
Keep the conversation connected
Phone support loses value when the call lives outside the ticket.
Agents rebuild the same context
Creating a ticket after a call should not mean retyping the caller, subject, and conversation from scratch.
Audio problems look like call problems
Teams lose confidence when they cannot test the actual microphone and speaker they plan to use before a customer calls.
Calls that live on the ticket
Give each conversation a record, not just a timestamp.
FyneDesk Voice brings calling, outcomes, notes, follow-ups, contacts, tickets, audio setup, and optional recording into one support workflow.
01
Make and take calls
Work from one focused phone workspace
Agents can set availability, search recent calls, dial a contact or number, and open the exact record they need without leaving FyneDesk.
- Filter all calls, missed calls, and voicemail from one history
- Search by contact, phone number, or related ticket
- Dial from the workspace or use the draggable floating phone elsewhere in FyneDesk
- Ring available agents and keep missed calls visible for follow-up
02
Wrap up with context
Save what happened and make the next step obvious
Each call can keep its own outcome, title, notes, contact, and follow-up date. When the conversation becomes support work, agents can link a ticket or create one with the call context already prepared.
- Keep notes with the exact call they describe
- Create a ticket with a prepared title, description, and requester
- Use the phone number as the requester when a contact does not exist yet
- See call activity from the contact and give AI assistance relevant history
03
Call with confidence
Test the real devices and keep carrier control
Agents can test microphone and speaker separately, change devices while testing, and spot mute or silence problems before a call. Connect the company Twilio account while your organization keeps control of its number and recording policy.
- Choose microphone, speaker, and ringtone output for each workstation
- Run independent microphone and looping speaker tests with clear level meters
- Keep your Twilio account, number, and direct usage billing
- Leave recording off or enable it with explicit consent and retention controls
Verified product scope
Add Voice only for the agents who need to call.
Voice costs $15 per voice-enabled agent each month on Pro, Business, and Enterprise arrangements. Twilio bills call minutes, phone numbers, and recording storage directly to your own Twilio account.
Compare plansCapabilityStarts on
Unified browser phone workspace and searchable call historyPro
Ring-all-available inbound routingPro
Per-call outcomes, notes, and follow-up datesPro
Contact activity plus create-or-link ticket handoffPro
Independent audio-device tests and floating phonePro
Optional recording with consent and retention controlsPro
$15 monthly seat assigned only to calling agentsPro
Frequently asked questions
Voice questions
Do I need a phone system?
No. Calls run in the desktop browser. You connect your own Twilio account for the phone number and call usage.
What does Voice cost?
Voice is $15 per month for each agent assigned a voice seat, on top of the FyneDesk plan. Twilio bills call minutes, phone numbers, and recording storage directly, typically at low usage rates.
Which plans can add Voice?
Voice is a paid add-on for Pro, Business, and Enterprise arrangements. It is not available on Free.
Does every call create a ticket?
No. A call can keep its own outcome, title, notes, contact, and follow-up date. An agent can link an existing ticket or create a new one only when the conversation needs tracked work.
What happens when the caller is not already a contact?
When an agent creates a ticket from the call, FyneDesk can use a phone contact for that number so the ticket has a requester and future calls are easier to recognize.
Can agents test their headset before taking calls?
Yes. The Phone workspace provides separate microphone and speaker tests, supports changing devices while testing, and can warn when a microphone reports that it is muted or has no useful signal.
Are calls recorded?
Recording is optional and off by default. When an administrator enables it, callers hear a consent announcement and the recording attaches to the ticket. Administrators choose the recording policy and retention period.
Can I keep my phone number?
Yes. You bring your own Twilio account and number.
Bring calls into the workspace
Make the next call part of the customer story.
Add Voice for $15 per voice-enabled agent each month. Bring your own Twilio number, keep usage billing direct, and give every conversation a useful next step.
$15 per voice-enabled agent each month. Twilio usage is billed separately by Twilio.