Helpdesk Software for Small Business
Run a real helpdesk without enterprise overhead
Turn shared email into owned, trackable requests with knowledge and AI drafting. Free supports up to 3 agents with no credit card; Pro adds the Client Portal, integrations, API access, automations, and SLAs.
Free includes AI, knowledge base, routing, and assets. Pro adds the Client Portal, SLA management, and Project Management.
The problem with small business support
Tickets get lost in email
Customer requests arrive in a shared inbox, get missed, replied to twice, or forgotten. There's no way to see what's open, who owns it, or what's overdue.
Hiring more people doesn't fix it
Adding a second support person means re-explaining every open ticket. There's no shared history, no status tracking, no way to hand off cleanly.
Most helpdesk software is priced for enterprises
Entry prices can hide the portal, SLA, integration, AI, and minimum-seat requirements a small team actually needs. Compare the complete operating package before choosing a plan.
Everything your support team needs as it grows
Start with the core helpdesk tools on Free. Pro connects your tools and automates work; Business adds live chat and advanced controls.
Ticket inbox
Every request gets a number, an owner, a status, and a history so the team can see what needs attention.
Email-to-ticket
Forward your support email and every message automatically becomes a tracked ticket.
AI drafting
Free includes 5 monthly AI credits per workspace for drafting. Pro and Business raise the allowance and add more automation.
Client Portal on Pro
On Pro and Business, customers can submit requests, create an account, check ticket status, and browse help articles from a branded portal.
Knowledge base
Build a searchable help center where customers and agents can reuse approved answers.
Live chat
Available on Business. Handle live conversations alongside tickets in one workspace.
SLA management on Pro
Set response targets, track breaches, and manage multiple SLA policies when your team upgrades to Pro.
Analytics dashboard
See ticket volume, response times, team performance, and customer satisfaction at a glance.
Asset management
Track what products or assets customers have — useful for IT teams and technical support.
Routing & teams
Assign tickets to the right person automatically based on type, tag, or team.
CRM (contact records)
Every customer has a full ticket history and profile, automatically built as you work.
Role-based access
Agents see what they need, admins control the rest. No sharing admin credentials.
AI ON EVERY PLAN
Start with AI drafting. Scale to Auto Resolve.
Free includes 5 AI credits per month. Pro includes 50 credits per agent and Business includes 150 per agent. During the full Business trial, AI follows the Free allowance. Paid plans can add prepaid credits with a $25 minimum purchase; AI pauses at zero without automatic overage charges.
Credits have a hard cap. AI pauses at zero, and paid plans can add prepaid credits when needed.
Customer can't access their account after password reset. Error occurs on step 3. First contact, medium urgency.
Hi Sarah, thank you for reaching out. I can see you're having trouble with the password reset flow. Let me walk you through a few steps to get this resolved quickly…
Simple pricing — free to start
- Shared email-to-ticket support inbox
- Ticket routing & contact records
- Knowledge base — up to 25 articles
- Up to 3 agents
- Fair-use ticket volume (resets each cycle)
- Standard email notifications with FyneDesk branding
- Google, Microsoft, Jira & GitHub integrations
- Webhooks & full API access
- Workflow automations
- Unlimited tickets, agents & knowledge articles
- Client Portal, customer logins & branding
- Multi-policy SLAs
- Priority support
Business plan available for larger teams. See all plans →
Frequently asked questions
The best helpdesk for a small business depends on its budget and workflow. FyneDesk Free supports up to 3 agents, 25 knowledge articles, fair-use ticket volume, and 5 AI credits per workspace each month. Pro leads with integrations, webhooks, full API access, workflow automations, and 50 AI credits per agent. Business adds live chat, the website widget, workforce management, and 150 AI credits per agent.
A helpdesk becomes useful when more than one person needs to see ownership, status, history, or follow-up. FyneDesk Free lets a team of up to 3 agents test that operating model without a credit card.
Yes. Free supports up to 3 agents and includes ticket management, knowledge base, email to ticket, routing, analytics, assets, CRM, an audit trail, custom ticket fields, and AI drafting help. It requires no credit card. The Client Portal, webhooks, and full API access start on Pro; live chat and the website widget are Business features.
Start with the support email address, team members, request ownership, and a few common knowledge articles. Then use the Business trial to test portal, SLA, routing, and automation needs before choosing a long-term plan.
Yes. AI is available on every plan. Free includes 5 credits per workspace each month, Pro includes 50 per agent, and Business includes 150 per agent. AI pauses at zero, so there are no automatic overage charges. Auto Resolve is included with Business for confidently matched routine requests.
FyneDesk Pro is $12 per agent each month with no minimum seat requirement. You add agents one at a time and only pay for what you use. The knowledge base is included on Free, while Pro adds the Client Portal with customer accounts, submission, tracking, and branding.
Start with the helpdesk foundation for free
Create a workspace for up to 3 agents, then add paid controls only when the team needs them.