FyneDesk for Zoom
Escalate a ticket to a video call in one click. Agents add a Zoom meeting straight from the reply — the join link drops into the message, and the meeting (plus any recording) stays attached to the ticket.
Creating meetings is on Pro · Recording-to-ticket on Business
What you can do
Add a call from the ticket Pro
Click Add Zoom meeting while replying. FyneDesk creates it under your Zoom account and inserts the join link into your message.
Everything on the ticket Pro
The meeting shows on the ticket sidebar with status, time, and a copyable join link — and you can cancel it right there.
Recordings attach automatically Business
When recording is on, the Zoom cloud recording link is added to the ticket after the call — a link only, never the file.
Runs on your own Zoom Pro
Meetings are hosted under each agent’s Zoom account, with an optional shared org account as a fallback for occasional callers.
How it works
- 1
Admin turns it on
Enable the integration once from Settings → Connections → Zoom.
- 2
Agents connect Zoom
Each agent connects their own Zoom from My Settings → Connected accounts (one-time).
- 3
Add a meeting from any reply
Click Add Zoom meeting in the composer and the join link goes straight into your message.
Frequently asked
What’s on which plan?
Creating and sharing Zoom meetings from a ticket is a Pro feature. Attaching recordings to tickets and auto-recording are Business features.
Do we need a paid Zoom plan?
A free Zoom account works, but it caps any call with two or more people at 40 minutes and records locally only. A paid Zoom plan (Pro or higher) on the host’s account removes the cap and enables cloud recording — that’s your Zoom cost, not a FyneDesk charge.
Where do recordings go?
The recording link appears in the Meeting card on the ticket sidebar. FyneDesk stores only the link — the media stays in your Zoom cloud under your retention settings.
Whose Zoom account is used?
Each agent’s own connected Zoom. Admins can also connect one shared org account as a fallback; note a single shared host can run only two concurrent meetings. Setup is in the Zoom guide.
Turn tickets into conversations
Connect Zoom to FyneDesk and hop on a call without leaving the ticket.
Get started free