Pricing
Full helpdesk software. AI included. Free for small teams.
AI summaries, drafted replies, and suggested fixes are already in every plan — no add-on, no surprise bill at month two. Start free, upgrade when your team grows.
Up to 3 agents — free forever
Everything you need to manage support, serve customers, and get your team organised.
- ✓ Ticket Summaries Instant recap of long threads
- ✓ Suggested Replies Draft responses from ticket context
- ✓ Suggested Resolutions Recommended next steps and fixes
- ✓ Resolution Notes AI-generated summaries when closing tickets
What's included
- ✓Request managementTrack, assign, and resolve requests from any channel
- ✓Email-to-ticketIncoming emails become trackable requests instantly
- ✓Online Portal for your businessyourcompany.fynedesk.ioA dedicated portal where your customers, clients and end-users can reach you
- ✓Embeddable website widgetAdd a support widget to any website in minutes
- ✓Live chatReal-time conversations between portal visitors and agents
- ✓Contact records with historyFull customer timeline with every interaction in one place
- ✓Knowledge basePublish help articles so customers find answers themselves
- ✓Team managementOrganise agents into teams for better workload distribution
- ✓Ticket routing & auto-assignmentRoute incoming requests to the right agent or team
- ✓Asset trackingTrack equipment, devices, and resources with full history
- ✓Dashboard analytics & KPIsMonitor volume, response times, and team performance
- ✓Full audit trail
- ✓Outbound webhooksSend events to external tools on ticket create or update
- ✓Multi-language support (English, Spanish, German, Portuguese and more)
- ✓Email support from FyneDesk
For growing teams that need custom fields, advanced automations, and their own branding. AI Assistant included — same as Free, no extra charge.
Included free for 30 days with every new account.
Everything in Free, plus
- ✓Custom ticket fieldstext, dropdown, number, date, checkbox
- ✓Canned responses & macros
- ✓Pre-written response templates
- ✓Advanced automationsevent-based triggers, conditional logic
- ✓Skill-based ticket routing
- ✓Custom brandinglogo, colours, portal styling
- ✓Data export & CSV download
- ✓Bulk ticket actions
- ✓Data import & migration support
- ✓Dedicated support from FyneDesk
- ✓Priority feature requests
For organisations that need integrations, API access, SSO, and dedicated account management.
Everything in Pro, plus
- ✓Social messaging channelsWhatsApp, Facebook Messenger, Instagram DMs
- ✓CSAT & customer satisfaction surveysCollect satisfaction ratings after ticket resolution
- ✓Unlimited AI Assistant
- ✓IntegrationsSlack, Teams, CRMs, Zapier
- ✓REST API access
- ✓SSO / Single sign-on
- ✓Additional customisationscustom workflows, branding, portal features
- ✓Phone support
- ✓Dedicated account manager
- ✓Custom onboarding & training
- ✓Custom SLA agreements
Every team is different. Tell us what you need and we'll put together the right plan for you.
Migrate easily
Import tickets, contacts, and history from Zendesk, Freshdesk, or Help Scout. Migration support is included on Pro and Enterprise.
No hidden costs
No seat minimums. No AI add-on fee. No surprise charges. The price you see is what you pay. Upgrade or cancel anytime.
Live in minutes
Connect your support email, invite your team, and your portal is ready. Most teams are up and running in under an hour.
Switching from another tool? See how FyneDesk compares to Zendesk, Freshdesk, and Help Scout.
Compare plans in detail
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Core Platform | |||
| Request management | ✓ | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ | ✓ |
| Contact records with history (CRM) | ✓ | ✓ | ✓ |
| Knowledge base with categories | ✓ | ✓ | ✓ |
| Team management | ✓ | ✓ | ✓ |
| Asset tracking with history | ✓ | ✓ | ✓ |
| Full audit trail | ✓ | ✓ | ✓ |
| Custom ticket fields | — | ✓ | ✓ |
| Canned responses & macros | — | ✓ | ✓ |
| Pre-written response templates | — | ✓ | ✓ |
| Bulk ticket actions | — | ✓ | ✓ |
| Data export & CSV download | — | ✓ | ✓ |
| Data import & migration support | — | ✓ | ✓ |
| Routing & Automation | |||
| Ticket routing & auto-assignment | ✓ | ✓ | ✓ |
| Skill-based routing | — | ✓ | ✓ |
| Advanced automations | — | ✓ | ✓ |
| Custom automation workflows | — | ✓ | ✓ |
| AI Assistant | |||
| AI ticket summaries | ✓ | ✓ | ✓ |
| AI suggested replies | ✓ | ✓ | ✓ |
| AI suggested resolutions | ✓ | ✓ | ✓ |
| AI resolution notes | ✓ | ✓ | ✓ |
| AI usage | Included | Included | Unlimited |
| Customer-Facing | |||
| Online Portal for your business | ✓ | ✓ | ✓ |
| Embeddable website widget | ✓ | ✓ | ✓ |
| Live chat | ✓ | ✓ | ✓ |
| Customer-facing knowledge base | ✓ | ✓ | ✓ |
| Custom branding & styling | — | ✓ | ✓ |
| Custom portal domain | — | ✓ | ✓ |
| CSAT & satisfaction surveys | — | — | ✓ |
| Social messaging channels WhatsApp, Facebook, Instagram | — | — | ✓ |
| Integrations | |||
| Outbound webhooks | ✓ | ✓ | ✓ |
| Integrations (Slack, Teams, CRMs, Zapier) | — | — | ✓ |
| REST API access | — | — | ✓ |
| SSO / Single sign-on | — | — | ✓ |
| Localisation | |||
| Multi-language support (English, Spanish, German, Portuguese and more) | ✓ | ✓ | ✓ |
| Analytics & Reporting | |||
| Dashboard analytics & KPIs | ✓ | ✓ | ✓ |
| Support | |||
| Email support from FyneDesk | ✓ | ✓ | ✓ |
| Dedicated support from FyneDesk | — | ✓ | ✓ |
| Phone support | — | — | ✓ |
| Priority feature requests | — | ✓ | ✓ |
| Dedicated account manager | — | — | ✓ |
| Custom onboarding & training | — | — | ✓ |
| Security | |||
| Hosted on SOC 2 certified infrastructure (Supabase) | ✓ | ✓ | ✓ |
| Row-level data isolation (Supabase RLS) | ✓ | ✓ | ✓ |
| AES-256 encryption at rest, TLS in transit | ✓ | ✓ | ✓ |
| Custom SLA agreements | — | — | ✓ |
Frequently asked questions
Yes, no credit card required. Every new account starts with a 30-day Pro trial so you can test everything. After 30 days, you can stay on Free — up to 3 agents, forever, at no cost — or upgrade to Pro.
The AI Assistant is included on all plans at no extra charge — no add-on fee, no per-resolution billing. Enterprise includes unlimited AI usage. If you need more AI capacity on a smaller plan, just contact us.
The AI experience doesn't change — it's included on both Free and Pro. Pro adds the features teams need as they grow: custom ticket fields, response templates, canned responses, advanced automations with conditional logic, skill-based routing, custom branding, data export, bulk actions, and dedicated support. It's $6 per agent per month.
During your 30-day Pro trial you can add as many agents as you need. After that, the Free plan supports up to 3 agents. For larger teams, Pro is $6 per agent per month with no seat minimums.
We don't plan to change our pricing, and we'll give you at least 90 days' notice before any pricing changes that affect your account. The Free plan is intended to stay free.
Yes. Pro and Enterprise customers get migration support to bring in ticket history and customer records from Zendesk, Freshdesk, Help Scout, and other platforms. Contact us before you start and we'll walk you through it.
FyneDesk uses Anthropic's Claude. It reads your ticket context and knowledge base to summarise tickets, draft replies, and suggest resolutions. Your ticket data is not used to train Anthropic's models.
Enterprise is for organisations that need integrations (Slack, Teams, CRMs, Zapier), REST API access, SSO, custom onboarding, phone support, and a dedicated account manager. Contact us to discuss your requirements and get a custom quote.
Yes. Pro and Enterprise customers can request custom features, integrations, and workflows tailored to their business. Contact us to discuss what you need.
AI Assistant is included on all plans at no extra charge — no add-on fee, no per-resolution billing. Enterprise includes unlimited AI usage. Need more capacity? Contact us.
Start free. Pay only when your team needs more.
Full helpdesk with AI included — no credit card, no sales call, no lock-in.