Pricing
Pricing that scales with your team
The full IT service desk — tickets, assets, knowledge base, and AI — in one place. Start free for up to 3 agents. No credit card required.
Up to 3 agents — free forever
Everything a small team needs to run a real service desk.
What's included
- ✓Unlimited tickets, views & email-to-ticket
- ✓Client portal & knowledge base
- ✓Ticket routing & contact records (CRM)
- ✓Team calendar & scheduling views
- ✓Custom fields, templates & canned replies
- ✓Full asset tracking + QR labels
- ✓AI Assistant — 50 credits / month
- ✓Two-step verification (MFA)
- ✓Dashboards, audit trail & multi-language
Billed monthly
For growing teams that need automation, SLA management, and branding.
30-day Pro trial included with every new account.
Everything in Free, plus
- ✓Unlimited agents
- ✓Automations & skill-based routing
- ✓SLA policies, tracking & breach alerts
- ✓Customer logins, self-registration & portal branding
- ✓Custom email sending domain
- ✓Remove “Powered by FyneDesk”
- ✓Team timesheets & agent scheduling
- ✓Org-wide Require-MFA policy
- ✓AI response style & knowledge sources
- ✓AI Assistant — 500 credits / month + top-up wallet
- ✓Priority support
- ✓CSAT satisfaction surveys
- ✓Change-freeze windows
- ✓Recurring tickets
- ✓Website widget (ticket form)
- ✓Connections — WhatsApp, Teams, Slack, Notion, webhooks & Zapier
Billed monthly
Advanced security, IT management, and integrations at scale.
Standard Business includes a 30-day trial. Need custom uptime, onboarding, or agent counts? Talk to us below.
Everything in Pro, plus
- ✓SAML single sign-on + org-wide enforcementOn request
- ✓REST API accessComing soon
- ✓Data warehouse integrationComing soon
- ✓Microsoft Intune device sync
- ✓Carrier sync (Verizon ThingSpace)
- ✓Workforce management
- ✓AI Assistant — 1,500 credits / month
- ✓Workflow management
- ✓Live chat & unlimited website widgets
AI is included on every plan — no surprise bills
Each plan comes with a monthly pool of AI credits (Free 50 · Pro 500 · Business 1,500) covering summaries, AI replies, classification, and resolution drafts. Need more? Paying plans can top up a prepaid AI wallet at $0.01 / credit — AI simply pauses at zero, so your card is never charged beyond what you buy. Hard caps and usage alerts at 50% / 80% / 100% are built in.
Need a custom uptime agreement, dedicated account manager, or custom onboarding?
For larger IT organizations: negotiated uptime guarantees, phone support, custom agent counts, and white-glove onboarding and training. Built on the Business feature set with a contract to match.
Migrate easily
Import your tickets, contacts, and history with built-in CSV and Freshdesk import — free on every plan. Hands-on migration help is included on Pro and Business.
No hidden costs
No seat minimums. No AI add-on fee. No surprise charges. The price you see is what you pay. Upgrade or cancel anytime.
Live in minutes
Connect your support email, invite your team, and your portal is ready. Most teams are up and running in under an hour.
Switching from another tool? See how FyneDesk compares to Zendesk, Freshdesk, and Help Scout.
New since you last looked
Shipped across May–June 2026. A lot has changed.
A full AI assistant suite
Reply-with-AI, grounded ticket summaries, auto-classification, resolution drafts, and a transparent credit model.
MFA + Single sign-on
Two-step verification on every plan; Google & Microsoft sign-in free on all plans, with org-wide SSO enforcement on Business.
Microsoft Teams & Intune
Microsoft Teams notifications on Pro; Intune device sync and Verizon carrier sync for IT asset management.
Redesigned KB + insights
New portal reading experience, “Was this helpful?” feedback, search insights, and YouTube/Vimeo embeds.
Timesheets & attendance
Team timesheets, agent scheduling, and a punch-clock attendance module for managing your support team.
Change-freeze windows
Blackout windows with conflict detection, plus a redesigned ticket activity timeline.
Compare plans in detail
| Feature | Free | Pro | Business |
|---|---|---|---|
| Core Platform | |||
| Request management | ✓ | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ | ✓ |
| Contact records with history (CRM) | ✓ | ✓ | ✓ |
| Team management | ✓ | ✓ | ✓ |
| Full audit trail | ✓ | ✓ | ✓ |
| Data import (CSV, Freshdesk & more) | ✓ | ✓ | ✓ |
| Custom ticket fields | ✓ | ✓ | ✓ |
| Canned responses & macros | ✓ | ✓ | ✓ |
| Pre-written response templates | ✓ | ✓ | ✓ |
| Bulk ticket actions | — | ✓ | ✓ |
| Assisted migration support | — | ✓ | ✓ |
| Routing & Automation | |||
| Ticket routing & auto-assignment | ✓ | ✓ | ✓ |
| Skill-based routing | — | ✓ | ✓ |
| Advanced automations | — | ✓ | ✓ |
| SLA policies & tracking | — | ✓ | ✓ |
| Recurring tickets | — | ✓ | ✓ |
| AI Assistant | |||
| AI ticket summaries | ✓ | ✓ | ✓ |
| AI suggested replies | ✓ | ✓ | ✓ |
| AI suggested resolutions | ✓ | ✓ | ✓ |
| AI resolution notes | ✓ | ✓ | ✓ |
| Monthly AI credits | 50 | 500 | 1,500 |
| AI response style & knowledge sources | — | ✓ | ✓ |
| Prepaid AI credit wallet (top-up) | — | ✓ | ✓ |
| Calendar & Scheduling | |||
| Team calendar (month / week / day / agenda) | ✓ | ✓ | ✓ |
| Calendar personalisation (my items, colours, mini-calendar) | ✓ | ✓ | ✓ |
| Right-click + drag scheduling | ✓ | ✓ | ✓ |
| Agent self-scheduling (appointments) | — | ✓ | ✓ |
| Calendar feed (private iCal URL) | — | ✓ | ✓ |
| Change-freeze windows + conflict detection | — | ✓ | ✓ |
| Time Tracking & Workforce | |||
| Ticket timer & manual time log | — | ✓ | ✓ |
| My Timesheet & time reports | — | ✓ | ✓ |
| Team Timesheets (manager grid) | — | ✓ | ✓ |
| Attendance / punch-clock | — | — | ✓ |
| Customer-Facing | |||
| Client portal (public submit + KB) | ✓ | ✓ | ✓ |
| Embeddable website widget ticket form on Pro · live chat in widget on Business | — | 1 | Unlimited |
| Live chat | — | — | ✓ |
| Custom forms | Up to 3 | Unlimited | Unlimited |
| Customer-facing knowledge base | ✓ | ✓ | ✓ |
| Email branding | ✓ | ✓ | ✓ |
| Client portal branding | — | ✓ | ✓ |
| Client portal logins (contact/client accounts) | — | ✓ | ✓ |
| Remove “Powered by FyneDesk” branding | — | ✓ | ✓ |
| Custom portal domain | — | ✓ | ✓ |
| CSAT & satisfaction surveys | — | ✓ | ✓ |
| Assets & IT management | |||
| Asset tracking with history | ✓ | ✓ | ✓ |
| Microsoft Intune device sync | — | — | ✓ |
| Carrier sync (Verizon ThingSpace) | — | — | ✓ |
| Connections | |||
| WhatsApp channel | — | ✓ | ✓ |
| Outbound webhooks | — | ✓ | ✓ |
| Microsoft Teams notifications | — | ✓ | ✓ |
| Standard integrations Slack, Teams, Notion, Zapier / Make / n8n | — | ✓ | ✓ |
| Custom email domain | — | ✓ | ✓ |
| Advanced integrations data warehouse | — | — | Coming soon |
| REST API access | — | — | Coming soon |
| Security | |||
| Sign in with Google / Microsoft | ✓ | ✓ | ✓ |
| Multi-factor authentication (TOTP) | ✓ | ✓ | ✓ |
| Org-wide Require-MFA policy | — | ✓ | ✓ |
| Enforced SSO (require org sign-in) | — | — | On request |
| Hosted on SOC 2 certified infrastructure (Supabase) | ✓ | ✓ | ✓ |
| Row-level data isolation (Supabase RLS) | ✓ | ✓ | ✓ |
| AES-256 encryption at rest, TLS in transit | ✓ | ✓ | ✓ |
| Custom uptime agreement | — | — | Add-on |
| Localisation | |||
| Multi-language support (English, Spanish, German, Portuguese and more) | ✓ | ✓ | ✓ |
| Analytics & Reporting | |||
| Dashboard analytics & KPIs | ✓ | ✓ | ✓ |
| Support | |||
| Email support from FyneDesk | ✓ | ✓ | ✓ |
| Priority support | — | ✓ | ✓ |
| Priority feature requests | — | ✓ | ✓ |
| Dedicated support from FyneDesk | — | — | ✓ |
Frequently asked questions
Yes, no credit card required. Every new account starts with a 30-day Pro trial so you can test everything. After 30 days, you can stay on Free — up to 3 agents, forever, at no cost — or upgrade to Pro.
The AI Assistant is included on all plans at no extra charge — no add-on fee, no per-resolution billing. Each plan comes with a monthly pool of AI credits: Free 50, Pro 500, and Business 1,500. Paying plans can top up a prepaid AI wallet at $0.01 per credit; AI pauses when credits run out, so you're never charged beyond what you buy.
Free covers the core service desk for up to 3 agents — tickets, client portal, knowledge base, contacts, assets, the team calendar, custom fields, templates, import, and email branding, plus the AI assistant. Pro is about scale and power: more than 3 agents, the website widget, Connections (WhatsApp, Microsoft Teams, Slack, Notion, webhooks, and Zapier/Make/n8n), automations and rules (including skill-based routing), SLA management, time tracking with timesheets and time reports, agent self-scheduling, change-freeze windows, calendar feeds, customer portal logins, a custom email sending domain, and removing the “Powered by FyneDesk” branding. Live chat is part of Business. It's $12 per agent per month ($10 billed annually).
During your 30-day Pro trial you can add as many agents as you need. After that, the Free plan supports up to 3 agents. For larger teams, Pro is $12 per agent per month ($10 billed annually) and Business is $22 per agent per month ($18 billed annually) — no seat minimums.
We don't plan to change our pricing, and we'll give you at least 90 days' notice before any pricing changes that affect your account. The Free plan is intended to stay free.
Yes — self-serve import is on every plan, including Free. Bring in tickets and contacts with the built-in CSV and Freshdesk importers. For larger moves, Pro and Business add hands-on migration support — contact us before you start and we'll walk you through it.
FyneDesk uses Anthropic's Claude. It reads your ticket context and knowledge base to summarise tickets, draft replies, and suggest resolutions. Your ticket data is not used to train Anthropic's models.
Business is for organisations that need advanced security and IT management: single sign-on with org-wide enforcement, Microsoft Intune device sync, Verizon carrier sync, change-freeze windows, CSAT surveys, attendance and workforce management, advanced integrations, and a monthly pool of 1,500 AI credits, plus dedicated support. It's $22 per agent per month, or $18 billed annually. Need a custom uptime agreement, dedicated account manager, custom onboarding, or phone support? Talk to us.
Yes. Pro and Business customers can request custom features, integrations, and workflows tailored to their business. Contact us to discuss what you need.
AI Assistant is included on all plans at no extra charge — no add-on fee, no per-resolution billing. Each plan has a monthly AI credit pool (Free 50 · Pro 500 · Business 1,500). Paying plans can top up a prepaid AI wallet at $0.01 / credit; AI pauses when credits run out, so your card is never charged beyond what you buy. Questions? Contact us.
Plans, features, and pricing are subject to change. Your use of FyneDesk is governed by our Terms of Service.
Works with your stack
Connect easily with apps you already use
Connections come with Pro and Business — link the tools your team relies on, and tell us what else you need.
Start free. Pay only when your team needs more.
Full IT service desk with AI included — no credit card, no sales call, no lock-in.