Switching tools
Test FyneDesk alongside your current helpdesk. Use the built-in import tools, contact us to scope a guided move, or choose Enterprise for white-glove migration and training.
Read on G2“The automation features make it much easier for me to keep my clients up to date on progress and problem resolutions.”
Choose the level of help that matches your data, timeline, and operating requirements.
| Self-service | Guided migration | Enterprise | |
|---|---|---|---|
| Best for | Teams comfortable running their own import | Teams that want the move scoped with FyneDesk | Larger or regulated organizations |
| Data move | Direct importers or CSV for supported records | Confirm sources, fields, mappings, and volume | White-glove migration and training |
| Workspace setup | Connect email, invite the team, and configure routing | Review workspace and cutover requirements | Plan implementation, access, and governance |
| Cutover | Test before redirecting live support email | Agree validation and go-live steps | Coordinate implementation and training |
| Next step | Create a free account | Contact us to scope the move | Talk to Sales |
Before importing production data, review supported sources, records, mapping, and validation. Read the import guide →
Four practical stages, with the scope confirmed before cutover.
Sign up in under a minute. No credit card required. You get about 30 days of full Business access so you can test every feature before deciding; trial AI uses the Free allowance.
Connect your support email address, customise your portal, invite your team, and configure your categories and routing rules. Most teams are done in under an hour.
Use direct importers for Freshdesk, Zendesk, or Zoho Desk, or CSV for companies, contacts, tickets, and knowledge articles. Confirm fields, mappings, volume, and validation before a guided or complex move.
Test routing, ownership, history, and replies before redirecting support email. Keep a brief overlap if your team wants extra confidence.
FyneDesk has direct importers for Freshdesk, Zendesk, and Zoho Desk, plus CSV import for companies, contacts, tickets, and knowledge articles. Confirm the exact fields, volume, attachments, and mappings before moving production data.
You can keep the same support email address by redirecting it after testing. A portal or interface change may still be visible, so include customer communication in the cutover plan when it applies.
Timing depends on source systems, data volume, field quality, attachments, and the level of validation required. Test a representative sample and confirm the schedule before cutover.
No. A brief overlap is optional, but it can give your team time to validate routing, history, permissions, and replies before the old tool is retired.
You can use the built-in import tools yourself, or contact us to scope a guided move. Enterprise includes white-glove migration and training.
Start with a test workspace, or contact us to scope migration before changing your live support flow.
