Switching tools
Moving to FyneDesk is easier than staying on a tool you've outgrown.
Most teams are live in under a day. Migration support is included on Pro. And the software you're switching to costs less than the AI add-on you're currently paying for.
What you're probably paying right now
AI features are an expensive add-on at every major competitor. At FyneDesk, they're included on the free plan.
| Zendesk | Freshdesk | FyneDesk | |
|---|---|---|---|
| Base plan (2 agents) | $38/mo (Support Team) | $30/mo (Growth) | $0 (Free) |
| AI features | +$100/mo (Copilot add-on) | +$58/mo (Freddy add-on) | Included — $0 |
| Customer portal | Requires Suite Team (+$72/mo) | Included | Included — $0 |
| Knowledge base | Requires Suite Team (+$72/mo) | Included | Included — $0 |
| Total per month (2 agents) | $210+/mo | $88+/mo | $0/mo |
Estimates based on 2 agents, annual billing, as of April 2026. See full comparisons →
How switching works
Four steps. No implementation project required.
Create your free account
Sign up in under a minute. No credit card required. You get a 30-day Pro trial so you can test every feature before deciding.
Set up your workspace
Connect your support email address, customise your portal, invite your team, and configure your categories and routing rules. Most teams are done in under an hour.
Import your data
Pro and Enterprise customers get migration support to bring in ticket history, contacts, and records from your old platform. Contact us and we'll walk you through it.
Go live
Point your support email to FyneDesk, update your portal link, and you're done. Your team works from one inbox. Customers never notice the switch.
What changes. What stays the same.
Stays the same
- Your support email address
- Your branded portal URL
- Ticket history (migrated on Pro)
- Customer contact records
- Your team's workflow — tickets, queues, assignments
Gets better
- AI summaries and drafted replies — included, not a $29–$50/agent add-on
- Monthly software bill — typically 70–90% lower for small teams
- Setup complexity — no implementation consultant needed
- Asset tracking — built in on every plan
- Time to first ticket — under 60 seconds from signup
Migration questions
Pro and Enterprise customers can import ticket history, contact records, and company information from Zendesk, Freshdesk, Help Scout, and other platforms. Contact us at support@fynedesk.io before you start and we'll walk you through exactly what can be brought over.
Not if you don't want them to. You can keep the same support email address (just point it to FyneDesk), and your branded portal URL can be customized. For most teams, the transition is invisible to end users.
Setup takes under an hour for most teams. Data migration time depends on volume — small imports (a few hundred tickets) can be done the same day. Larger migrations may take a few days. We'll give you an honest estimate before you start.
You don't have to, but some teams prefer a brief overlap period to make sure everything is working before fully cutting over. The free plan means there's no cost to running FyneDesk in parallel while you test it.
Migration support (hands-on help from our team) is included on Pro and Enterprise plans. Free plan users can self-serve the setup, which is straightforward for small teams starting fresh.
Ready to make the move?
Start free, import your data on Pro, and be live before the end of the week.