Comparison
FyneDesk vs Freshdesk
Freshworks documents a Freshdesk Free Program for up to 2 agents for 6 months and a separate 14-day trial. FyneDesk Free supports up to 3 agents with no credit card required; Pro adds the Client Portal.
Published plan and AI pricing
The short version
Freshworks documents a Freshdesk Free Program for up to 2 agents for 6 months and a separate 14-day trial. FyneDesk Free supports up to 3 agents with no credit card required; Pro adds the Client Portal.
Free: bounded AI assistance · Pro: Autopilot · Business: Auto Resolve
How Freshdesk's current free options work
Freshworks' public pricing page offers a 14 day product trial. Freshworks also documents a separate Freshdesk Free Program for up to two agents for six months. Teams that need more time, agents, or advanced capabilities move to a paid plan.
Because the trial and Free Program are different offers, check the terms shown inside your Freshdesk account before planning a migration or budget. Freshworks can change availability and packaging.
FyneDesk Free supports up to three agents with no credit card required. Teams can add Pro or Business capabilities when their workflow needs them.
Pricing at a glance
- . The Client Portal starts on Pro.
- AI drafting; Pro Autopilot; Business Auto Resolve
- SLA management on Pro
- Spam, RBAC, assets & full audit trail
Where selected capabilities become available
| Feature | FyneDesk | Freshdesk |
|---|---|---|
| Customer portal | Pro | $19/agent/mo Growth |
| Ticket routing | Yes, free | $19/agent/mo Growth |
| AI summaries, Autopilot & Auto Resolve | Free AI Knowledge Base; Pro Autopilot; Business Auto Resolve | 500 sessions included Copilot $29/agent/mo; more sessions $49/100 |
| Audit trail | Yes - full audit history | $89/agent/mo Business |
| Webhooks | Pro | $55/agent/mo Pro |
| Expanded RBAC and auditor access | Yes - expanded RBAC; auditor access on Enterprise | $55/agent/mo Pro |
| Asset management | Yes, free | Not available |
Feature-by-feature comparison
| Feature | FyneDesk | Freshdesk |
|---|---|---|
| Free plan | Yes, up to 3 agents | Limited (6 months only) |
| Ticket management | Yes, free | Yes, all plans |
| Customer portal | Pro | Growth plan ($19/agent/mo) |
| Live chat | Business | Freshchat (separate product) |
| Knowledge base | Yes, free | Yes, all plans |
| Email-to-ticket | Yes, free | Yes, all plans |
| AI ticket summaries | Free AI Knowledge Base; Pro Autopilot; Business Auto Resolve | Copilot add-on on Pro and Enterprise |
| AI suggested replies | Free AI Knowledge Base; Pro Autopilot; Business Auto Resolve | Copilot add-on on Pro and Enterprise |
| SLA tracking | Yes, free and fully customisable | Growth ($19/agent/mo) |
| Multiple SLA policies | Pro ($12/agent/mo) | Pro ($55/agent/mo) |
| Dashboard analytics | Yes, free | Basic reports; custom on Pro ($55/mo) |
| Teams & assignment | Yes, free | Yes, all plans |
| Round-robin assignment | Yes, free | Growth ($19/agent/mo) |
| Ticket routing | Yes, free | Growth ($19/agent/mo) |
| Role-based access | Yes - expanded RBAC; auditor access on Enterprise | Pro plan ($55/agent/mo) |
| Asset management | Yes, free | Not included |
| Contact/customer CRM | Yes, free | Basic contact info only |
| Audit trail | Yes - full audit history | Enterprise plan ($89/agent/mo) |
| Webhooks | Pro | Pro ($55/agent/mo) |
| Multi-tenant data isolation | Yes, row-level security | Yes |
| File attachments | Yes, free | Yes, all plans |
| Custom fields on tickets | Pro ($12/agent/mo) | Growth plan ($19/agent/mo) |
| Dependent / conditional fields | Pro ($12/agent/mo) | Pro plan ($55/agent/mo) |
| Canned responses & macros | Pro ($12/agent/mo) | Yes, all plans |
| Response templates | Pro ($12/agent/mo) | Yes, all plans |
| Custom reports | Pro ($12/agent/mo) | Pro plan ($55/agent/mo) |
| Advanced automations | Pro workflows; Business workflow management | Growth ($19/agent/mo) |
| Skill-based routing | Pro ($12/agent/mo) | Enterprise ($89/agent/mo) |
| Custom branding | Pro ($12/agent/mo) | Growth plan ($19/agent/mo) |
| Data import & migration support | Yes, all plans | Paid add-on service |
| SSO & advanced security | Business | Enterprise ($89/agent/mo) |
| API access | Pro | Yes, all plans |
| Parent-child tickets & merging | Yes, free | Pro plan ($55/agent/mo) |
| Bulk ticket actions | Pro ($12/agent/mo) | Yes, all plans |
| Export & CSV download | Pro ($12/agent/mo) | Yes, all plans |
| Multilingual portal | Pro | Growth plan ($19/agent/mo) |
| Themes & branding | 5 built-in themes + logo, free | Portal customisation on paid |
Why teams consider FyneDesk
- A longer starting runway. Freshworks documents a six month Free Program for up to two agents. FyneDesk Free supports up to three agents with no credit card required.
- Freshdesk paid plans include the first 500 AI Agent sessions. Copilot is $29 per agent each month on Pro and Enterprise, and additional sessions are $49 per 100. FyneDesk starts with AI Knowledge Base on Free, adds Autopilot on Pro, and offers Auto Resolve on Business.
- Service desk context from the start. FyneDesk Free includes routing, assets, contact records, analytics, and an audit trail. Pro adds the Client Portal, integrations, SLAs, and project management.
- Clear growth points. FyneDesk is $0 for up to three agents or $12 per agent each month on Pro. Business adds advanced service operations controls.
- Your data stays yours. FyneDesk uses row-level security to isolate your data at the database level. Your ticket content is never used to train AI models.
Who should compare FyneDesk and Freshdesk?
FyneDesk is especially relevant when your team:
- Needs a free starting plan for up to three support agents
- Wants predictable list pricing as the support team grows
- Wants AI assistance tied clearly to human review and resolution workflows
- Needs a customer portal, knowledge base, routing, assets, and contact history together
- Runs support for a school, nonprofit, startup, or practical operations team
- Wants to migrate quickly without months of configuration
Frequently asked questions
Freshworks documents a Freshdesk Free Program for up to 2 agents for 6 months and a separate 14-day trial. FyneDesk Free supports up to 3 agents with no credit card required; Pro adds the Client Portal.
Freshdesk Growth starts at $19 per agent each month when billed annually. Pro is $55 and Enterprise is $89. Freshdesk currently includes the first 500 AI Agent sessions on paid plans, lists additional sessions at $49 per 100, and lists Freddy AI Copilot at $29 per agent each month on Pro and Enterprise.
Yes. FyneDesk's free plan includes ticket management, knowledge base, email-to-ticket, AI-powered summaries and suggestions, teams, routing, asset management, CRM, dashboard analytics, and a full audit trail. No credit card is required. Pro at $12 per agent each month adds the Client Portal, webhooks, SLA management, advanced automations, and custom branding.
You can start using FyneDesk immediately by creating a free account. Set up your workspace, invite your team, and start managing tickets right away. Your Freshdesk data (tickets, contacts) can be recreated in FyneDesk as you transition. For migration assistance, contact us at support@fynedesk.io.
Freshdesk paid plans include the first 500 AI Agent sessions. Copilot is $29 per agent each month on Pro and Enterprise, and additional sessions are $49 per 100. FyneDesk starts with AI Knowledge Base on Free, adds Autopilot on Pro, and offers Auto Resolve on Business.
Freshdesk has a larger marketplace of third-party integrations, phone/voice support (via Freshcaller), messaging app integrations (via Freshchat), and social media ticketing. FyneDesk supports email, a self-service customer portal, an embeddable website widget, built-in live chat, and browser calling through a customer-owned Twilio account as a paid add-on. FyneDesk also includes outbound webhooks for connecting to Slack, WhatsApp, Microsoft Teams, Zapier, n8n, and any custom endpoint. For teams that need deeper integrations or API access, the Business plan is available.
Ready to try FyneDesk?
Create a free account in under a minute. Start with the core helpdesk, then grow into Pro AI Autopilot, Business Auto Resolve, workflow management, and workforce controls.