Sign-in & Security

How signing in to FyneDesk works: one-click Google and Microsoft sign-in, classic email and password, optional company-domain restriction, and TOTP two-factor authentication. Everything on this page is included free on every plan.

Ways to sign in

FyneDesk supports three sign-in methods on the login, sign-up, and invite-acceptance screens:

Continue with Google — one click with your Google account. No password to create or remember.
Continue with Microsoft — one click with your Microsoft account (work, school, or personal).
Email and password — passwords must be at least 12 characters. Sign-in attempts are rate-limited, and deactivated accounts are blocked automatically.

All three methods are available on every plan, including Free. Whichever method you used first, your account is the same — it is matched by your email address.

Restricting sign-in to your company domain

Admins can restrict sign-in to specific Google Workspace or Microsoft Entra ID domains, so only people with an email address on your company's domain can sign in to your workspace. This is available on every plan.

Two-factor authentication (2FA)

FyneDesk supports two-factor authentication using time-based one-time passwords (TOTP) with any authenticator app, such as Google Authenticator, Microsoft Authenticator, 1Password, or Authy. It is free on every plan for Admins and Agents.

Enabling 2FA

Click your name or avatar in the bottom-left corner of the sidebar and open My Settings.
Switch to the Security tab.
Turn on Two-factor authentication.
Scan the QR code with your authenticator app, then enter the 6-digit code from the app to confirm.

My Settings page showing the Security tab with the two-factor authentication setting

From then on, signing in with your email and password asks for a current 6-digit code from your authenticator app as a second step.

Signing in with Google or Microsoft? Two-factor authentication in FyneDesk applies to email-and-password sign-ins. When you sign in with Google or Microsoft, your identity provider's own security — including any 2FA you have set up there — protects the sign-in.

Lost your authenticator device? Contact support@fynedesk.io from your account email address and the team will help you regain access.

SAML single sign-on

Full single sign-on through your own identity provider (SAML 2.0) is available on the Business plan. Google and Microsoft sign-in are separate from this and are free on every plan. To discuss SAML SSO, contact us.

Frequently asked questions

Is two-factor authentication a paid feature?

No. TOTP two-factor authentication is free on every plan, including Free.

Which authenticator apps can I use?

Any app that supports TOTP: Google Authenticator, Microsoft Authenticator, 1Password, Authy, and most password managers.

Does 2FA apply to my customers in the portal?

The Security settings described here cover workspace accounts (Admins and Agents). Customer portal accounts (contact logins, a Pro feature) are separate.

Can I switch between password and Google/Microsoft sign-in?

Yes. Sign-in methods are matched by email address, so you can use “Continue with Google” or “Continue with Microsoft” even if you originally signed up with a password.

I lost my phone — how do I sign in?

Contact support@fynedesk.io from your account email address. The team will verify your identity and help you reset two-factor authentication.