Pricing
Start with about 30 days of full Business access, no credit card required. Then keep a capable Free help desk or choose the plan that fits your team.
Free
$0. Run a real help desk, free.
- Shared email-to-ticket support inbox
- Ticket routing & contact records
- Knowledge base — up to 25 articles
- Up to 3 agents
- Fair-use ticket volume (resets each cycle)
- 5 AI credits per month
- Standard email notifications with FyneDesk branding
Pro
$12 / agent / month ($10 / agent / mo, billed yearly). Scale & connect. Bring your tools together with integrations, webhooks, API access, and automations.
Everything in Free, plus:
- Google, Microsoft, Jira & GitHub integrations
- Webhooks & full API access
- Workflow automations
- Unlimited tickets, agents & knowledge articles
- Client Portal, customer logins & branding
- Multi-policy SLAs
- 50 AI credits per agent / month
- Priority support
Business
$39 / agent / month ($32 / agent / mo, billed yearly). Automate support with Auto Resolve, advanced workflows, live chat, and team operations.
Everything in Pro, plus:
- Live chat & website widget
- Advanced automation: web-request nodes & approvals
- Enforced SSO
- Workforce management: shifts, on-call & timesheets
- Intune & automatic Zoom recording links
- 150 AI credits per agent / month
- Priority onboarding & support
Enterprise
Custom. Annual plans start at $6,000. Advanced identity, governance, contractual support, and white-glove implementation.
Everything in Business, plus:
- SCIM provisioning
- Auditor role & extended audit access
- Dedicated manager & contracted support
- Custom uptime agreement
- White-glove migration & training
- Custom integrations & workflows
Talk to Sales. Annual contract only. Every Enterprise plan is scoped with our team.
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Frequently asked questions
Is the Free plan really free?
Yes. No credit card is required. Signup automatically begins a full Business trial for about 30 days. Afterward, choose a paid plan or continue on Free with up to 3 agents, 25 knowledge articles, 5 AI credits per month, and fair-use ticket volume. The allowance resets each cycle.
Does the AI have any usage limits?
Free includes 5 AI credits per month. Pro includes 50 credits per agent and Business includes 150 per agent. During the full Business trial, AI follows the Free allowance. Paid plans can add prepaid credits with a $25 minimum purchase; AI pauses at zero without automatic overage charges.
What does upgrading to Pro actually change?
Pro is built to scale and connect your help desk: the Client Portal with public submission, customer logins, self-registration, ticket tracking and branding; unlimited tickets, agents and knowledge articles; Google, Microsoft, Jira and GitHub integrations; webhooks and full API access; workflow automations; multi-policy SLAs; custom email branding and priority support. Live chat inside the Client Portal and the website widget are included with Business.
How many agents can I add?
During the full Business trial, invite the team you need. After the trial, Free supports up to 3 agents. Pro costs $12 per agent per month ($10 billed annually), and Business costs $39 per agent per month ($32 billed annually), with no minimum seat count. Enterprise uses custom annual pricing based on your implementation and support requirements.
What is the Business plan?
Business is for teams automating support across channels. It includes Live Chat and the website widget, advanced automation with web-request nodes and approvals, AI Auto Resolve, enforced SSO, workforce management, Intune and automatic Zoom cloud recording links on related tickets, 150 AI credits per agent each month, and priority onboarding and support. SCIM provisioning and Auditor access are available on Enterprise.