Connect Microsoft Intune

Use the Microsoft Intune connection to bring managed device details into FyneDesk Assets. This helps agents connect a support ticket to the device involved, without asking the customer to repeat basic hardware details.

Plan note Microsoft Intune sync is a Business feature. If you do not see the connection or it is locked, check your FyneDesk plan and your user role.

Before you start

You need to be a FyneDesk Admin.
Your organization needs a FyneDesk plan that includes Microsoft Intune sync.
You need a Microsoft admin who can approve organization-wide access for the connection.
Your devices should already be enrolled and visible in Microsoft Intune.

What FyneDesk syncs

FyneDesk uses the connection to read managed device information and keep matching asset records up to date. The goal is support visibility: device identity, ownership clues, and lifecycle details that help agents troubleshoot faster.

FyneDesk does not use this connection to manage user mailboxes, read files, read chat messages, or control devices.

Step 1 — Start the connection

In FyneDesk, open Settings → Connections → Microsoft Intune.
Click Connect Microsoft Intune.
Sign in with the Microsoft admin account that can approve the connection.
Review the Microsoft permission screen and approve it if it matches your intended device-sync use.
Return to FyneDesk and confirm the connected tenant shown on the page.

If you are not the Microsoft admin Send the Microsoft admin this page and ask them to complete the approval step. They do not need your FyneDesk password, and you should not share it.

Step 2 — Review the first sync

After connecting, leave the sync enabled and give FyneDesk time to import the first batch of devices.
Open Assets and check that Intune devices are appearing.
If FyneDesk shows a review queue, open it and resolve any devices that need a human decision.

The review queue appears when FyneDesk cannot confidently match an Intune device to an existing asset or owner. Review those items before relying on the asset data for reporting.

Step 3 — Keep the sync healthy

Leave daily sync on if you want device records to stay current.
Pause sync if you are reorganizing assets or troubleshooting a data issue.
Watch the last refreshed time on the Intune connection page to confirm the connection is still active.
Review pending matches when the page shows items needing attention.

How agents use Intune data

Once synced, device records can be used like other assets in FyneDesk. Agents can look up the device during a ticket, link the ticket to the asset, and see useful context without opening Microsoft Intune separately.

Troubleshooting

The connect button is disabled. Confirm you are a FyneDesk Admin and that your plan includes the Intune connection.

Microsoft says admin approval is required. Ask a Microsoft admin to complete the consent step. This is controlled by your Microsoft tenant settings.

Devices are missing. Confirm the devices are enrolled and visible in Intune, then check the last refreshed time in FyneDesk. Also review pending matches.

Devices are matched to the wrong asset. Open the pending review queue or update the asset record manually, then let the next sync continue from the corrected data.

Privacy & trust

Use the Intune connection only with an account authorized by your organization. FyneDesk reads device information for asset support workflows and keeps each workspace isolated to its own organization. Do not paste Microsoft credentials, device secrets, or private tenant details into support messages.