Dashboard Overview
The dashboard is the first thing you see when you log in to FyneDesk. It gives you a snapshot of what needs attention, what your team is working on, and where things stand.
What the dashboard shows
The dashboard is split into three main areas: stat cards at the top, a ticket section in the middle, and an activity feed on the right. Everything updates each time you visit the page, so you always see the latest state of your workspace.
Stat cards
At the top of the dashboard, you will see four stat cards that give you a quick count of tickets in key states:
- Unassigned — tickets that have no one assigned to them and are not yet resolved, closed, or cancelled. These need attention.
- Open — tickets with a status of New or In Progress. This is your active workload.
- On Hold — tickets that are paused, usually waiting for information from the requester or a third party.
- Resolved — tickets that have been marked as resolved.
Each card is clickable. Tapping a card takes you to a filtered view showing just those tickets, so you can jump straight into action.
Unassigned tickets
The largest section on the dashboard lists tickets that have no assignee. For each ticket, you can see the ticket number, title, priority (shown as a colored dot), the requester's name, and how long ago it was created.
This section is paginated, showing seven tickets at a time. Click any row to open the ticket and assign it or start working on it.
Recent tickets
Below the stat cards on the right side, you will find a list of recently updated tickets that have been assigned to someone. This section has two tabs:
- All — shows all assigned tickets across the organization, sorted by most recently updated.
- Mine — shows only tickets assigned to you, including tickets where you are a co-assignee.
Each row shows the ticket's status badge, priority dot, ticket number, title, assignee name, and how long ago it was updated. Click any row to open the ticket.
Activity feed
The activity feed shows recent actions across your organization's tickets: ticket creation, status updates, assignments, and new comments. Each entry shows who performed the action, what they did, and when.
Like the recent tickets section, the activity feed has All and Mine tabs. The "Mine" tab filters to show activity on tickets assigned to you, or actions you performed yourself.
How the dashboard adapts to your role
Everyone in your organization sees the same dashboard layout, but the data reflects your role:
- Admins see organization-wide counts and activity. The stat cards reflect all tickets across the workspace.
- Agents see the same overview, but the "Mine" tabs let them quickly focus on their own workload.
Both roles can use the stat card links and ticket rows to navigate directly to the relevant tickets.
Welcome experience for new organizations
If you just created your organization and there are no tickets yet, the dashboard shows a welcome banner with a quick guide to help you get started. You will also see a prompt to create your first ticket. Once you dismiss the welcome banner and start working, the dashboard switches to showing your real data.
Quick actions
When the dashboard has no tickets to show (both unassigned and recent sections are empty), a Create Ticket button appears so you can get started right away. You can also always create a ticket from the sidebar navigation.
Custom dashboards
If the default dashboard does not fully match your team's workflow, the FyneDesk team can build a custom dashboard tailored to your needs. Reach out to support@fynedesk.io to discuss what you are looking for.
Frequently asked questions
Can I customize the dashboard?
The default dashboard layout is the same for all users. If you need a custom dashboard with different metrics or layouts, contact support@fynedesk.io and the FyneDesk team can build one for you.
Does the dashboard auto-refresh?
The dashboard loads fresh data each time you visit the page. If you want to see the latest numbers while you are already on the dashboard, navigate away and come back, or refresh the page.
What time zone does the dashboard use?
Timestamps on the dashboard (like "2 hours ago" or "3 days ago") are calculated relative to the current time using the timezone set in your profile settings. If times look off, check that your timezone is set correctly.
Why do I see tickets in the "Mine" tab that I did not assign to myself?
The "Mine" tab includes tickets where you are either the primary assignee or a co-assignee. If a colleague added you as a co-assignee on a ticket, it will appear in your "Mine" view. See the Multi-Assignee Tickets guide for details.