Freshdesk Alternative
Freshdesk removed their free plan. FyneDesk didn't.
Freshdesk replaced their permanent free tier with a 6-month limit in 2025. FyneDesk offers tickets, portal, knowledge base, routing, and AI free forever for small teams.
What 5 agents costs per month before separate AI usage
Why teams are leaving Freshdesk
Freshdesk removed their permanent free plan.
Freshdesk's free plan (previously called Sprout) was replaced in mid-2025 with a time-limited program: 1-2 agents for up to 6 months. After that window, teams must upgrade to a paid plan starting at $19/agent/month. There's no permanent free tier anymore.
AI is priced separately.
Freshdesk sells Freddy AI Copilot separately and lists AI Agent sessions at $49 per 100 sessions. FyneDesk includes AI ticket summaries and suggested replies on every plan, including Free.
The product is now split across multiple modules.
Freshdesk, Freshdesk Omni, Freshcaller, and Freshchat are separate products with separate pricing. Getting email, chat, phone, and AI all working together means buying multiple subscriptions and managing multiple logins.
Key features require the Pro or Enterprise tier.
Custom reports, multilingual support, skill-based routing, and role-based access are all locked behind Pro ($55/agent/month) or higher. The Growth plan at $19/agent/month is barebones by comparison.
Costs escalate quickly as you grow.
At $55/agent/month on Pro, a 5-agent team pays $275/month before separately priced AI capabilities. Freshdesk also charges per session for its AI agent bot.
What you get with FyneDesk — free
All of the above on the free plan. No 6-month limit. View what's on Pro and Business →
Feature comparison
| Feature | FyneDesk | Freshdesk |
|---|---|---|
| Permanent free plan | Yes (up to 3 agents) | No (6-month limit, 2 agents) |
| Starting paid price | $12/agent/mo (Pro) | $19/agent/mo (Growth) |
| AI ticket summaries | Free | Paid AI add-on |
| AI suggested replies | Free | Paid AI add-on |
| Ticket management | Free | All paid plans |
| Customer portal | Free | All paid plans |
| Knowledge base | Free | All paid plans |
| Email-to-ticket | Free | All paid plans |
| Live chat | Free | Freshchat (separate product) |
| SLA tracking | Pro ($12/agent/mo) | Growth ($19/agent/mo) |
| Dashboard analytics | Free | Growth (basic), Pro ($55) for custom |
| Asset management | Free | Not included |
| Ticket routing | Free | Growth ($19/agent/mo) |
| Webhooks | Free | Growth ($19/agent/mo) |
| Role-based access | Free | Pro ($55/agent/mo) |
| Multilingual portal | Free | Pro ($55/agent/mo) |
| Audit trail | Free | Enterprise ($89/agent/mo) |
| Custom fields | Pro ($12/agent/mo) | Growth ($19/agent/mo) |
| Advanced automations | Pro ($12/agent/mo) | Growth ($19/agent/mo) |
| Custom branding | Pro ($12/agent/mo) | Pro ($55/agent/mo) |
| Skill-based routing | Pro ($12/agent/mo) | Pro ($55/agent/mo) |
| SSO | Business | Pro ($55/agent/mo) |
| API access | Business | Growth ($19/agent/mo) |
Freshdesk pricing as of June 2026, annual billing. See full comparison →
Switching from Freshdesk?
FyneDesk Pro includes migration support — we'll help you move your ticket history and customer records from Freshdesk. Most teams are fully switched in under a week.
Frequently asked questions
Yes. Freshdesk replaced their permanent free plan (previously called Sprout, then simply 'Free') with a time-limited program in mid-2025. The current program allows 1-2 agents for up to 6 months. After that, teams must upgrade to a paid plan starting at $19/agent/month. FyneDesk offers a permanent free plan for up to 3 agents with no expiry.
FyneDesk is a strong free alternative to Freshdesk. It includes ticket management, a customer portal, knowledge base, email-to-ticket, AI-powered ticket summaries and suggested replies, routing, asset management, CRM, analytics, and an audit trail on the permanent free plan. SLA management is available on Pro. No 6-month limit, no credit card required.
Yes. FyneDesk includes AI ticket summaries and suggested replies on every plan, including Free. Freshdesk sells Freddy AI Copilot separately, and Freshdesk lists AI Agent sessions at $49 per 100 sessions.
Yes. FyneDesk Pro includes migration support to help move your ticket history and customer records from Freshdesk. Create a free account to get started, then contact us to set up migration before you switch.
FyneDesk covers the core helpdesk features most teams use day-to-day: ticket management, routing, SLA management on Pro, customer portal, knowledge base, live chat, email-to-ticket, AI assistance, asset management, and analytics. Freshdesk has broader omnichannel coverage (phone via Freshcaller) and a larger third-party integration marketplace. For most small-to-medium teams, FyneDesk handles the day-to-day at a fraction of the cost.
FyneDesk is free for up to 3 agents. Pro is $12/agent/month. Freshdesk's Growth plan starts at $19/agent/month, and Pro is $55/agent/month before separately priced AI capabilities. For a 5-agent team, Freshdesk Pro starts at $275/month before AI usage; FyneDesk Pro costs $60/month with AI included.
Your free plan won't expire here.
FyneDesk is free for small teams — no 6-month limit, no credit card, AI included.