Freshdesk Alternative
Freshdesk removed their free plan. FyneDesk didn't.
Freshdesk replaced their permanent free tier with a 6-month limit in 2025. FyneDesk offers a full helpdesk — tickets, portal, knowledge base, SLA tracking, live chat, and AI — free forever for small teams.
What 5 agents costs per month — AI included
Why teams are leaving Freshdesk
Freshdesk removed their permanent free plan.
Freshdesk's free plan (previously called Sprout) was replaced in mid-2025 with a time-limited program: 2 agents for up to 6 months. After that window, teams must upgrade to a paid plan starting at $15/agent/month. There's no permanent free tier anymore.
AI costs $29/agent/month extra.
Freshdesk's Freddy Copilot is a separate add-on at $29 per agent per month, only available on the Pro plan or higher. For a 5-agent team, that's $145/month just for AI — before the base plan cost. FyneDesk includes AI on every plan, including Free.
The product is now split across multiple modules.
Freshdesk, Freshdesk Omni, Freshcaller, and Freshchat are separate products with separate pricing. Getting email, chat, phone, and AI all working together means buying multiple subscriptions and managing multiple logins.
Key features require the Pro or Enterprise tier.
Custom reports, multilingual support, skill-based routing, and role-based access are all locked behind Pro ($49/agent/month) or higher. The Growth plan at $15/agent/month is barebones by comparison.
Costs escalate quickly as you grow.
At $49/agent/month on Pro plus $29/agent/month for Freddy AI, a 5-agent team pays $390/month before any add-ons. Freshdesk also charges per session for their AI agent bot on top of this.
What you get with FyneDesk — free
All of the above on the free plan. No 6-month limit. View what's on Pro and Enterprise →
Feature comparison
| Feature | FyneDesk | Freshdesk |
|---|---|---|
| Permanent free plan | Yes (up to 3 agents) | No (6-month limit, 2 agents) |
| Starting paid price | $6/agent/mo (Pro) | $15/agent/mo (Growth) |
| AI ticket summaries | Free | $29/agent/mo add-on |
| AI suggested replies | Free | $29/agent/mo add-on |
| Ticket management | Free | All paid plans |
| Customer portal | Free | All paid plans |
| Knowledge base | Free | All paid plans |
| Email-to-ticket | Free | All paid plans |
| Live chat | Free | Freshchat (separate product) |
| SLA tracking | Free | Growth ($15/agent/mo) |
| Dashboard analytics | Free | Growth (basic), Pro ($49) for custom |
| Asset management | Free | Not included |
| Ticket routing | Free | Growth ($15/agent/mo) |
| Webhooks | Free | Growth ($15/agent/mo) |
| Role-based access | Free | Pro ($49/agent/mo) |
| Multilingual portal | Free | Pro ($49/agent/mo) |
| Audit trail | Free | Pro ($49/agent/mo) |
| Custom fields | Pro ($6/agent/mo) | Growth ($15/agent/mo) |
| Advanced automations | Pro ($6/agent/mo) | Growth ($15/agent/mo) |
| Custom branding | Pro ($6/agent/mo) | Pro ($49/agent/mo) |
| Skill-based routing | Pro ($6/agent/mo) | Pro ($49/agent/mo) |
| SSO | Enterprise | Pro ($49/agent/mo) |
| API access | Enterprise | Growth ($15/agent/mo) |
Freshdesk pricing as of April 2026, annual billing. See full comparison →
Switching from Freshdesk?
FyneDesk Pro includes migration support — we'll help you move your ticket history and customer records from Freshdesk. Most teams are fully switched in under a week.
Frequently asked questions
Yes. Freshdesk replaced their permanent free plan (previously called Sprout, then simply 'Free') with a time-limited program in mid-2025. The current program allows 2 agents for up to 6 months. After that, teams must upgrade to a paid plan starting at $15/agent/month. FyneDesk offers a permanent free plan for up to 3 agents with no expiry.
FyneDesk is a strong free alternative to Freshdesk. It includes ticket management, a customer portal, knowledge base, email-to-ticket, live chat, AI-powered ticket summaries and suggested replies (powered by Anthropic's Claude), SLA tracking, routing, webhooks, asset management, CRM, analytics, and an audit trail — all on the permanent free plan. No 6-month limit, no credit card required.
Yes. FyneDesk includes AI ticket summaries and suggested replies on every plan, including Free. Freshdesk's Freddy Copilot is a separate add-on at $29/agent/month, only available on Pro ($49/agent/month) or higher. For a 3-agent team, that's $87/month extra just for AI on top of the Freshdesk plan cost.
Yes. FyneDesk Pro includes migration support to help move your ticket history and customer records from Freshdesk. Create a free account to get started, then contact us to set up migration before you switch.
FyneDesk covers the core helpdesk features most teams use day-to-day: ticket management, routing, SLAs, customer portal, knowledge base, live chat, email-to-ticket, AI assistance, asset management, and analytics. Freshdesk has broader omnichannel coverage (phone via Freshcaller) and a larger third-party integration marketplace. For most small-to-medium teams, FyneDesk handles the day-to-day at a fraction of the cost.
FyneDesk is free for up to 3 agents. Pro is $6/agent/month. Freshdesk's Growth plan starts at $15/agent/month with no free tier and AI as a $29/agent/month add-on. For a 5-agent team with AI: Freshdesk Pro + Freddy Copilot costs $390/month; FyneDesk Pro costs $30/month.
Your free plan won't expire here.
FyneDesk is free for small teams — no 6-month limit, no credit card, AI included.