Custom Fields

Add your own fields to tickets to capture data specific to your workflow, like order numbers, product names, or account IDs.

What are custom fields?

Custom fields extend the default ticket form with additional inputs. You can create text fields, dropdowns, number fields, date pickers, and checkboxes. These fields appear when creating or editing a ticket and are visible in the ticket detail view.

Field types

• Text - Free-form text input for order numbers, account IDs, or descriptions
• Dropdown - A predefined list of options for your team to choose from
• Number - Numeric input for quantities, amounts, or IDs
• Date - A date picker for deadlines, purchase dates, or milestones
• Checkbox - A simple yes/no toggle for flags or confirmations