FyneDesk Help Center

Step-by-step guides to help you get the most out of FyneDesk. Pick a topic below or use the sidebar to navigate.

Client Portal

Give your customers a public-facing page to submit requests and browse your knowledge base — no login required.

Set up a dedicated support email address. Every inbound email automatically becomes a ticket in your queue.

Use the built-in AI Assistant to instantly summarize tickets and get suggested next steps — right inside the ticket detail view.

Add agents and admins to your FyneDesk workspace. Understand roles and what each permission level can do.

Create, assign, update, and resolve tickets. Learn how statuses, priorities, and ticket types work.

Update your name, change your password, and configure your personal notification preferences.

Create teams, add members, and use teams to organize ticket assignments across your organization.

Can't find what you're looking for? Reach out via the contact page or email us at support@fynedesk.io and we'll get back to you.