FyneDesk Help Center
Step-by-step guides to help you get the most out of FyneDesk. Pick a topic below or use the sidebar to navigate.
Client Portal
Give your customers a public-facing page to submit requests and browse your knowledge base — no login required.
Email to Ticket
Set up a dedicated support email address. Every inbound email automatically becomes a ticket in your queue.
AI Assistant
Use the built-in AI Assistant to instantly summarize tickets and get suggested next steps — right inside the ticket detail view.
Inviting Team Members
Add agents and admins to your FyneDesk workspace. Understand roles and what each permission level can do.
Ticket Management
Create, assign, update, and resolve tickets. Learn how statuses, priorities, and ticket types work.
Profile Settings
Update your name, change your password, and configure your personal notification preferences.
Team Management
Create teams, add members, and use teams to organize ticket assignments across your organization.
Still need help?
Can't find what you're looking for? Reach out via the contact page or email us at support@fynedesk.io and we'll get back to you.