About FyneDesk

FyneDesk is a service management platform built to help teams manage customer support tickets, requests, customers, assets, and knowledge — all without the complexity or cost of enterprise tools like ServiceNow, Zendesk, or Freshdesk. It's designed for support teams who want powerful features in a clean, intuitive interface.

Creating a workspace takes less than a minute. Click the "Create a Workspace" button, enter your email, choose a password, provide your name and organization name, and you're ready to go. You'll be the admin of your workspace and can invite team members right away.

FyneDesk supports three user roles: Admin (full access to all features including user management and settings), Technician (can manage tickets, knowledge base, and view reports), and End User (can submit and track their own tickets). Each organization's admin can manage roles for their team members.

Yes. As an admin, you can invite team members through the Admin section. Each person you invite will receive access to your organization's workspace with the role you assign them.

Your data is hosted on infrastructure provided by a SOC 2 Type II certified cloud provider. All data is encrypted using AES-256 encryption at rest and TLS 1.3 for data in transit. Each organization's data is logically isolated using row-level security, meaning your data cannot be accessed by other organizations or unauthorized users.

Yes. You retain full ownership of your data. You can request an export of your data at any time, and you can request deletion of your data by contacting us at support@fynedesk.io. Upon account closure, your data will be deleted within 90 days.

Only users within your organization can access your data. Each workspace is completely isolated from others through row-level security at the database level. Within your organization, access is controlled by user roles. Admins can manage users and settings, Technicians can work on tickets and content, and End Users can only access their own tickets. We do not sell, rent, or share your data with third parties for their marketing purposes. Your information stays yours.

Your data is stored on infrastructure provided by a SOC 2 Type II certified cloud provider with redundant storage to ensure data durability and availability. All data transmission is encrypted using TLS.

FyneDesk supports Tickets (TKT) for issues and support cases, and Service Requests (REQ) for standard requests. Each ticket type has its own numbering sequence and can be filtered, searched, and reported on separately.

Yes. FyneDesk includes a full customer management system where you can track customer information, view their ticket history, and maintain customer relationships. Link tickets to customers to see a complete support history.

Yes. FyneDesk includes a full knowledge base with a rich text editor, categories, tags, and favorites. You can create articles to document solutions, procedures, and frequently asked questions for your team and customers.

FyneDesk offers five color themes that you can switch between at any time through Admin Settings. The platform is also customizable upon request. If you have specific requirements, reach out and we can discuss what's possible.

We welcome feedback and feature requests. Visit our Contact page to submit your request, or email us directly at support@fynedesk.io.

All workspaces have access to full functionality with no artificial restrictions. You can create unlimited tickets, customers, knowledge base articles, and invite your team members.

Visit our Contact page and we'll get back to you as soon as possible. We're happy to help with questions, issues, or feedback.