About FyneDesk

FyneDesk is a service management platform built to help teams manage support tickets, requests, contacts, assets, and knowledge — all without the complexity or cost of enterprise tools like ServiceNow, Zendesk, or Freshdesk. It's designed for support teams who want powerful features in a clean, intuitive interface.

Creating a workspace takes less than a minute. Click the "Create a Workspace" button, enter your email, choose a password, provide your name and organization name, and you're ready to go. You'll be the admin of your workspace and can invite team members right away.

FyneDesk supports three user roles: Admin (full access to all features including user management and settings), Agent (can manage tickets, knowledge base, and view reports), and End User (can submit and track their own tickets). Each organization's admin can manage roles for their team members.

Yes. As an admin, you can invite team members through the Admin section. Each person you invite will receive access to your organization's workspace with the role you assign them.

Your data is hosted on infrastructure provided by a SOC 2 Type II certified cloud provider. All data is encrypted using AES-256 encryption at rest and TLS 1.3 for data in transit. Each organization's data is logically isolated using row-level security, meaning your data cannot be accessed by other organizations or unauthorized users.

Yes. You retain full ownership of your data. You can request an export of your data at any time. Admins can also delete their entire organization and all associated data directly from Admin Settings. For other data requests, contact us at support@fynedesk.io.

Only users within your organization can access your data. Each workspace is completely isolated from others through row-level security at the database level. Within your organization, access is controlled by user roles. Admins can manage users and settings, Agents can work on tickets and content, and End Users can only access their own tickets. We do not sell, rent, or share your data with third parties for their marketing purposes. Your information stays yours.

Your data is stored on infrastructure provided by a SOC 2 Type II certified cloud provider with redundant storage to ensure data durability and availability. All data transmission is encrypted using TLS.

FyneDesk supports Tickets (TKT) for issues and support cases, and Service Requests (REQ) for standard requests. Each ticket type has its own numbering sequence and can be filtered, searched, and reported on separately.

Yes. FyneDesk includes a full contact management system where you can track contact information, view their ticket history, and maintain relationships. Link tickets to contacts to see a complete support history.

Yes. FyneDesk includes a full knowledge base with a rich text editor, categories, tags, and favorites. You can create articles to document solutions, procedures, and frequently asked questions for your team and contacts.

FyneDesk offers five color themes that you can switch between at any time through Admin Settings. The platform is also customizable upon request. If you have specific requirements, reach out and we can discuss what's possible.

FyneDesk includes AI-powered tools to help your agents work faster. AI can summarize entire ticket threads into a few sentences, suggest draft replies based on ticket context, and classify tickets by priority, category, and sentiment. AI features have usage limits per user and per organization to ensure fair use across all teams.

Yes. Each workspace gets a dedicated support email address. When someone sends an email to that address, a ticket is automatically created in your workspace with the email content. Replies to ticket notifications are also threaded back as comments. Your team can manage everything from one place.

We welcome feedback and feature requests. Visit our Contact page to submit your request, or email us directly at support@fynedesk.io.

All workspaces have access to full functionality with no artificial restrictions. Create tickets, contacts, and knowledge base articles, and invite your team members as you grow. AI features have daily usage limits per organization to ensure fair access for everyone.

Yes. Admins can delete their organization directly from the Admin Settings page. This permanently removes all data including tickets, contacts, knowledge base articles, and team members. You'll be asked to type your organization name to confirm. This action cannot be undone.

Visit our Contact page and we'll get back to you as soon as possible. We're happy to help with questions, issues, or feedback.