Webhooks & Integrations

Connect FyneDesk to the tools your team already uses. When something happens to a ticket, FyneDesk can notify Slack, trigger a Zapier workflow, update a spreadsheet, or ping any system that accepts webhooks.

What are webhooks

A webhook is an automated message sent from FyneDesk to another application when something happens. Instead of checking FyneDesk manually or polling for updates, your other tools get notified instantly.

For example, when a new ticket is created, FyneDesk can immediately send a notification to your team's Slack channel. When a ticket is marked urgent, it can trigger an alert in PagerDuty or Microsoft Teams. When a ticket is resolved, it can update a row in Google Sheets or your CRM.

Why this matters Most support teams use more than just a helpdesk. Webhooks let FyneDesk fit into your existing workflow instead of replacing it. Your team stays in their preferred tools while FyneDesk handles the ticketing.

What events can trigger a webhook

FyneDesk can send a webhook notification when any of these ticket events occur:

Ticket created - a new ticket is submitted by a customer, agent, or via email
Status changed - a ticket moves from one status to another (e.g., New to Active, Active to Resolved)
Priority changed - a ticket's priority is updated (e.g., Low to Urgent)
Ticket assigned - a ticket is assigned to an agent or team
Comment added - a new comment is posted on a ticket

You choose which events each webhook listens for. Set up one webhook for everything, or create separate webhooks for different events going to different destinations.

Where you can send webhooks

FyneDesk sends a standard HTTP POST request with a JSON payload, which means it works with virtually any modern tool or platform:

Slack - post ticket updates to a channel using Slack's incoming webhook URL
Microsoft Teams - send alerts to a Teams channel via an incoming webhook connector
Discord - notify a Discord channel when tickets need attention
Zapier - use a Zapier webhook trigger to connect FyneDesk to 6,000+ apps
n8n - route events through n8n workflows for advanced automation
Make (Integromat) - build multi-step scenarios triggered by FyneDesk events
Your own API - send events to any custom endpoint you control

No middleware required For tools that accept incoming webhooks directly (like Slack and Teams), you just paste the URL into FyneDesk. For more complex workflows, automation platforms like Zapier and n8n act as the bridge between FyneDesk and hundreds of other apps.

Setting up a webhook

You need to be an Admin to manage webhooks. Go to Settings → Integrations in your FyneDesk app.

1 Click Add Webhook to create a new webhook endpoint.
2 Give it a name (e.g., "Slack - Support Channel" or "Zapier - CRM Sync") so you can identify it later.
3 Paste the destination URL. This is the webhook URL from your receiving tool (Slack, Zapier, n8n, or your own API).
4 Select which events should trigger this webhook.
5 Save. FyneDesk will start sending events to that URL immediately.

You can add multiple webhooks pointing to different destinations, each listening for different events. You can also enable or disable individual webhooks without deleting them.

Common use cases

Get Slack alerts for new tickets

Create an incoming webhook in Slack, paste the URL into FyneDesk, and select the "Ticket created" event. Every new ticket will post a message to your team's channel with the ticket title, priority, and a link to open it in FyneDesk.

Escalation alerts for urgent tickets

Set up a webhook that triggers on "Priority changed" and point it at a dedicated Slack channel or PagerDuty. Your on-call team gets notified the moment any ticket is escalated to Urgent.

Sync tickets to a CRM or spreadsheet

Use Zapier or n8n to catch FyneDesk webhook events and push ticket data into Salesforce, HubSpot, Google Sheets, Airtable, or any tool your team tracks customer interactions in.

Build custom internal workflows

Point webhooks at your own API endpoints to trigger custom logic. Auto-assign tickets based on content, create tasks in your project management tool, or log support activity in your data warehouse.

Frequently asked questions

Does FyneDesk support webhooks?

Yes. FyneDesk supports outbound webhooks that send real-time HTTP notifications when ticket events occur, including ticket creation, status changes, priority changes, assignments, and new comments.

Can I connect FyneDesk to Slack or Microsoft Teams?

Yes. FyneDesk webhooks send standard JSON payloads over HTTP. You can connect directly to Slack and Microsoft Teams using their incoming webhook URLs, or use automation platforms like Zapier and n8n to route events to any tool.

Does FyneDesk integrate with Zapier or n8n?

Yes. FyneDesk sends webhook events as standard HTTP POST requests with JSON payloads. Point them at a Zapier webhook trigger, an n8n webhook node, or a Make scenario to connect FyneDesk to thousands of other applications.

Is there a limit on how many webhooks I can create?

You can create multiple webhooks, each pointing to a different destination and listening for different events. There is no hard limit on the number of webhook endpoints.

What format does the webhook payload use?

FyneDesk sends a standard JSON payload via HTTP POST. The payload includes the event type, ticket details, and relevant metadata. This format is compatible with virtually every modern automation tool and API.