Your clients send feedback and requests everywhere.
Can your team keep up?
Revision requests in email. Feedback on Slack. Urgent issues in text messages. FyneDesk gives your agency one place to track every client request, so nothing falls through the cracks.
Sound familiar?
One client emails. Another sends a Slack message. A third texts your account manager. Feedback lives in ten different places and nobody has the full picture.
A client says "I asked for this change two weeks ago." You cannot find the original request because it was buried in an email thread nobody can locate.
"Where is my deliverable?" "Did you get my feedback?" Your team spends more time answering status questions than doing actual work.
Which client has the most open requests? Which account manager is overloaded? You are guessing because there is no system to track it.
What changes with FyneDesk
Every client request, revision, and piece of feedback lands in one place. Each item gets an owner, a status, and a full history. Your clients can check their own status instead of emailing you. Your team focuses on delivering work instead of answering "any update?" messages.
Five features that change how you manage client work
Email-to-Ticket
Clients email your agency and each message becomes a tracked request. Every piece of feedback, revision, and deliverable request has a number, a status, and an owner. No more lost email threads.
Smart Routing
Client requests go to the right account manager or team. Route by client, by project type, or round-robin across your team. No manual sorting required.
Client Portal
Each client gets a branded portal at youragency.fynedesk.io where they submit requests, check the status of open items, and browse your service documentation. Fewer status update emails, more professional client experience.
AI Assistant
AI summarizes long client email threads, suggests responses, and drafts replies. Your account managers spend less time reading context and more time delivering work.
Knowledge Base
Document your processes, service offerings, and FAQs so clients can self-serve. "How do I submit a revision request?" "What is your turnaround time?" Answered before they email you.
How it works
Client requests come in
Clients email your agency address, submit a request through their portal, or use the widget on your website. Every request gets a number, a priority, and an owner.
AI and routing handle triage
Routing rules assign requests to the right account manager or team. AI summarizes the request and suggests a reply so your team responds faster with full context.
Self-service reduces back-and-forth
Clients check their own status and browse your service documentation on the portal. Your dashboard shows open requests, response times, and workload across your team.
Frequently asked questions
What is agency client portal software?
Agency client portal software gives your clients a branded, professional way to submit requests, track the status of deliverables, and access documentation without emailing your team directly.
Can each client see only their own requests?
Yes. FyneDesk enforces complete data isolation. Each client only sees their own requests and knowledge base articles. There is no risk of cross-client data exposure.
How does FyneDesk help with revision tracking?
Every revision request becomes a tracked item with a number, status, priority, assigned team member, and full activity history. Clients and your team can see the complete trail.
Can I customize the portal with my agency brand?
Yes. The client portal displays your agency name and branding. Clients access it at youragency.fynedesk.io.
Is FyneDesk free for small agencies?
Yes. The free plan includes ticket management, email-to-ticket, a client portal, knowledge base, and AI assistance. See pricing for details.
Give your clients a professional support experience
Sign up in under a minute. Every client request tracked. Every revision documented. Every deliverable on time.
Free plan available.