Pricing
A full-featured support platform built for your business.
Everything you need to support your customers, clients and end-users. Free.
Everything you need to manage support, serve customers, and scale your team.
- ✓ Ticket Summaries Instant recap of long threads
- ✓ Suggested Replies Draft responses from ticket context
- ✓ Suggested Resolutions Recommended next steps and fixes
- ✓ Resolution Notes AI-generated summaries when closing tickets
What's included
- ✓Request managementTrack, assign, and resolve requests from any channel
- ✓Email-to-ticketIncoming emails become trackable requests instantly
- ✓Online Portal for your business yourcompany.fynedesk.ioA dedicated portal where your customers, clients and end-users can reach you
- ✓Embeddable website widgetAdd a support widget to any website in minutes
- ✓Live chatReal-time conversations between portal visitors and agents
- ✓Contact records with historyFull customer timeline with every interaction in one place
- ✓Knowledge basePublish help articles so customers find answers themselves
- ✓Team managementOrganize agents into teams for better workload distribution
- ✓Ticket routing & auto-assignmentRoute incoming requests to the right agent or team
- ✓Asset trackingTrack equipment, devices, and resources with full history
- ✓Dashboard analytics & KPIsMonitor volume, response times, and team performance
- ✓Full audit trail
- ✓Outbound webhooksSend events to external tools on ticket create or update
- ✓Multi-language support (English, Spanish, German, Portuguese and more)
- ✓Email support from FyneDesk
For teams that need advanced capabilities, deeper integrations, and custom workflows.
Everything in Free, plus
- ✓Custom ticket fields text, dropdown, number, date, checkbox
- ✓Canned responses & macros
- ✓Pre-written response templates
- ✓Integrations Slack, Teams, CRMs, Zapier
- ✓REST API access
- ✓SSO / Single sign-on
- ✓Advanced automations event-based triggers, conditional logic
- ✓Skill-based ticket routing
- ✓Multiple SLA policies
- ✓Custom branding logo, colors, portal styling
- ✓Data export & CSV download
- ✓Bulk ticket actions
- ✓Data import & migration support
- ✓Custom integrations & workflows
- ✓Dedicated support from FyneDesk
- ✓Priority feature requests
Every team is different. Tell us what you need and we'll put together the right plan for you.
Switching from another tool? See how FyneDesk compares to Zendesk, Freshdesk, and Help Scout.
Compare plans in detail
| Feature | Free | Pro |
|---|---|---|
| Core Platform | ||
| Request management | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ |
| Contact records with history (CRM) | ✓ | ✓ |
| Knowledge base with categories | ✓ | ✓ |
| Team management | ✓ | ✓ |
| Asset tracking with history | ✓ | ✓ |
| Full audit trail | ✓ | ✓ |
| Custom ticket fields | — | ✓ |
| Canned responses & macros | — | ✓ |
| Pre-written response templates | — | ✓ |
| Bulk ticket actions | — | ✓ |
| Data export & CSV download | — | ✓ |
| Data import & migration support | — | ✓ |
| Routing & Automation | ||
| Ticket routing & auto-assignment | ✓ | ✓ |
| Skill-based routing | — | ✓ |
| Advanced automations | — | ✓ |
| Custom automation workflows | — | ✓ |
| Multiple SLA policies | — | ✓ |
| AI Assistant | ||
| AI ticket summaries | ✓ | ✓ |
| AI suggested replies | ✓ | ✓ |
| AI suggested resolutions | ✓ | ✓ |
| AI resolution notes | ✓ | ✓ |
| Customer-Facing | ||
| Online Portal for your business | ✓ | ✓ |
| Embeddable website widget | ✓ | ✓ |
| Live chat | ✓ | ✓ |
| Customer-facing knowledge base | ✓ | ✓ |
| Custom branding & styling | — | ✓ |
| Custom portal domain | — | ✓ |
| Integrations | ||
| Outbound webhooks | ✓ | ✓ |
| Integrations (Slack, Teams, CRMs, Zapier) | — | ✓ |
| REST API access | — | ✓ |
| SSO / Single sign-on | — | ✓ |
| Custom integrations | — | ✓ |
| Localization | ||
| Multi-language support (English, Spanish, German, Portuguese and more) | ✓ | ✓ |
| Analytics & Reporting | ||
| Dashboard analytics & KPIs | ✓ | ✓ |
| Support | ||
| Email support from FyneDesk | ✓ | ✓ |
| Dedicated support from FyneDesk | — | ✓ |
| Priority feature requests | — | ✓ |
| Security | ||
| SOC 2 compliant infrastructure | ✓ | ✓ |
| Row-level data isolation | ✓ | ✓ |
| AES-256 + TLS 1.3 encryption | ✓ | ✓ |
Frequently asked questions
Yes. No time limit and no trial period. You get request management, a knowledge base, email-to-ticket, online portal, live chat, routing, AI assistant, and more. You can upgrade anytime for premium features or customizations tailored to your needs.
The Free plan is designed for growing teams. Add the agents you need and start supporting your customers right away.
Pro is for teams that need advanced capabilities like custom fields, canned responses, integrations, API access, SSO, and automation workflows. Contact us to discuss your requirements.
FyneDesk uses Anthropic's Claude, one of the most capable AI models available. It reads your ticket context and knowledge base to provide accurate, relevant assistance.
Yes. Pro plan customers can get migration support to bring in existing customer records and ticket history from other platforms. Contact us to learn more.
Yes. Pro customers can request custom features, integrations, and workflows tailored to their business. Contact us to discuss what you need.
* AI Assistant is included in the Free plan with up to 100 AI-assisted queries per organization per day. Need higher limits? Contact us.
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