Pricing
Start free. Scale when you're ready.
Full-featured customer support for your team at no cost. When you need more, Pro unlocks AI automation, custom branding, and integrations.
Up to 5 agents
Everything you need to run a real support operation. No trial, no credit card.
- ✓ Ticket Summaries Instant recap of long threads
- ✓ Suggested Replies Draft responses from ticket context
- ✓ Resolution Suggestions Recommended next steps and fixes
What's included
- ✓Unlimited tickets & requests
- ✓Customer portal yourcompany.fynedesk.io
- ✓Email-to-ticket
- ✓Contact & customer records (CRM)
- ✓Knowledge base with categories
- ✓Customer-facing knowledge base
- ✓Dashboard analytics & KPIs
- ✓SLA configuration & tracking
- ✓Teams & role-based access
- ✓Asset management & history
- ✓Email notifications
- ✓Team announcements
- ✓Full audit trail
- ✓5 themes & company logo
- ✓File attachment storage
Unlimited agents
AI automation, custom branding, and integrations for growing teams.
- ✓ Everything in Free AI, plus
- ✓ AI Support for Your Customers Resolves common requests instantly — no agent needed
- ✓ AI Insights & Trends Spot patterns, volume spikes & common issues across tickets
- ✓ Automate Ticket Routing Routes tickets to the right agent or team automatically
- ✓ Auto-Categorize & Draft Articles Classify tickets and generate KB articles automatically
Everything in Free, plus
Branding
- ✓Custom portal domain
- ✓Portal color & theme
- ✓Remove "Powered by FyneDesk"
- ✓Custom outbound email domain
Integrations
- ✓Webhooks (Slack, Zapier, Make)
- ✓Custom webhook headers
- ✓REST API access
Automations
- ✓SLA escalation rules
- ✓Auto-close stale tickets
Notifications
- ✓Customer reply notifications
- ✓Custom notification rules
Reporting & More
- ✓Custom downloadable reports
- ✓Scheduled reports
- ✓CSAT surveys
- ✓Custom ticket forms
- ✓Priority email support
Switching from another tool? See how FyneDesk compares to Zendesk, Freshdesk, and Help Scout.
Compare plans in detail
| Feature | Free | Pro |
|---|---|---|
| Core Platform | ||
| Agents | Up to 5 | Unlimited |
| Tickets & requests | Unlimited | Unlimited |
| Customer portal | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ |
| Contact & customer records (CRM) | ✓ | ✓ |
| File attachment storage | Standard | Extended |
| Full audit trail | ✓ | ✓ |
| Knowledge base with categories | ✓ | ✓ |
| Customer-facing knowledge base | ✓ | ✓ |
| Teams & role-based access | ✓ | ✓ |
| SLA configuration & tracking | ✓ | ✓ |
| Dashboard analytics & KPIs | ✓ | ✓ |
| Asset management & history | ✓ | ✓ |
| Email notifications | ✓ | ✓ |
| Team announcements | ✓ | ✓ |
| 5 themes & company logo | ✓ | ✓ |
| AI Assistant | ||
| AI ticket summaries | ✓ | ✓ |
| AI suggested replies | ✓ | ✓ |
| AI resolution suggestions | ✓ | ✓ |
| Daily AI usage | Standard | Smarter with higher limits* |
| AI support for your customers | — | ✓ |
| AI insights & trends | — | ✓ |
| Automate ticket routing | — | ✓ |
| Auto-categorize & draft articles | — | ✓ |
| Notifications | ||
| Customer reply notifications | — | ✓ |
| Custom notification rules | — | ✓ |
| Automations | ||
| SLA escalation rules | — | ✓ |
| Auto-close stale tickets | — | ✓ |
| Branding | ||
| Company logo on portal | ✓ | ✓ |
| Custom portal domain | — | ✓ |
| Portal color & theme | — | ✓ |
| Remove "Powered by FyneDesk" | — | ✓ |
| Custom outbound email domain | — | ✓ |
| Integrations | ||
| Webhooks | — | ✓ |
| Custom webhook headers | — | ✓ |
| REST API access | — | ✓ |
| Reporting | ||
| Dashboard analytics | ✓ | ✓ |
| Custom downloadable reports | — | ✓ |
| Scheduled reports | — | ✓ |
| More | ||
| CSAT surveys | — | ✓ |
| Custom ticket forms | — | ✓ |
| Custom features & integrations | — | ✓ |
| Support | ||
| Docs & help center | ✓ | ✓ |
| Priority email support | — | ✓ |
| Security | ||
| SOC 2 compliant infrastructure | ✓ | ✓ |
| Row-level data isolation | ✓ | ✓ |
| AES-256 + TLS 1.3 encryption | ✓ | ✓ |
Frequently asked questions
Yes. No time limit, no trial, no credit card. Full ticket management, knowledge base, dashboard, reporting, contacts, assets, and more for up to 5 agents. It's a real product, not a demo.
Upgrade to Pro and pay per agent. Your data, settings, workflows, and tickets stay exactly where they are. Nothing changes except you unlock more seats and Pro features.
Yes. Upgrade, downgrade, or cancel whenever you want. No lock-in contracts, no cancellation fees.
Pro is billed per agent per month. You only pay for the agent seats you need. Contact us to set up your Pro account.
FyneDesk's AI is powered by Anthropic's Claude, one of the most capable AI models available. It reads your ticket context and knowledge base to provide accurate, relevant assistance.
The Free plan includes AI assistance (50 requests/day) so you can experience AI-powered support before upgrading. For other Pro features, contact us and we'll set up a walkthrough.
Yes. Pro customers can request custom features, integrations, and workflows tailored to their business. Contact us to discuss what you need.
*AI usage limits: Free plan includes 50 AI requests per day. Pro plan includes 500 AI requests per day per agent, with the option to increase limits based on your needs. Contact us if you need higher capacity.
Ready to support your customers?
Sign up in under a minute. No credit card, no sales calls, no lock-in.