Comparison
How FyneDesk compares to popular help desk tools
Most help desk software charges per agent, locks key features behind expensive tiers, and bills extra for AI. FyneDesk gives your team everything it needs for free.
Feature and pricing comparison
| Feature | FyneDesk | Freshdesk | Zendesk | Help Scout |
|---|---|---|---|---|
| Free plan | Yes, forever (up to 5 agents) | Discontinued (June 2025) | No free plan | Free (50 contacts/mo, 1 inbox) |
| Cheapest paid option | $0 | $15/agent/mo | $19/agent/mo | $50/mo flat |
| AI features | Included free | $29/agent/mo add-on (Pro+ only) | $50/agent/mo add-on | $0.75/resolution |
| Customer portal | Included free | Growth plan ($15/mo) | Suite Team ($55/mo) | All plans (Beacon widget) |
| Knowledge base | Included free | All plans | Suite Team ($55/mo) | All plans (1 Docs site) |
| SLA tracking | Included free | Growth plan ($15/mo) | Suite Growth ($89/mo) | No native SLA |
| Custom reports | Included free | Pro plan ($49/mo) | Suite Professional ($115/mo) | Standard ($50/mo) |
| Role-based access | Included free | Pro plan ($49/mo) | Suite Enterprise ($169/mo) | Plus plan ($75/mo) |
| Audit trail | Included free | Enterprise ($79/mo) | Suite Enterprise ($169/mo) | Pro plan (custom pricing) |
| Asset management | Included free | No | No | No |
| Cost for 5 agents | $0/mo | $75 – $390/mo | $95 – $845/mo | $0 – $75/mo |
Prices reflect annual billing where available. Last updated February 2026.
Detailed comparisons
Click through for full breakdowns including cost calculators, feature tables, and migration guidance.
Free plan discontinued. Cheapest option starts at $15/agent/month with AI as a costly add-on.
No free plan ever. Per-agent pricing with expensive add-ons for AI, analytics, and QA.
Free plan limited to 50 contacts/month. Paid plans start at $50/month flat with contact-based billing.
Why small teams choose FyneDesk
No per-agent pricing
Other tools charge $15-169 per agent per month. FyneDesk supports up to 5 agents at no cost. No trial, no credit card, no time limit.
AI included, not extra
Competitors charge $29-50 per agent per month for AI add-ons, or bill per resolution. FyneDesk includes AI ticket summaries, suggested replies, and smart categorization on every plan.
Everything unlocked
Features like SLA tracking, custom reports, role-based access, audit trails, and asset management are locked behind $49-169/agent tiers at competitors. FyneDesk includes them all for free.
Set up in minutes
Create an account, invite your team, start managing tickets. No sales calls, no implementation consultants, no weeks-long onboarding.
Frequently asked questions
FyneDesk offers a permanently free plan with up to 5 agents that includes ticket management, AI assistant, knowledge base, customer portal, email-to-ticket, SLA tracking, dashboard analytics, asset management, and team collaboration. No credit card required, no trial period, no time limit. Help Scout has a limited free plan (50 contacts/month, 1 inbox). Freshdesk discontinued its free plan in June 2025. Zendesk has never offered a free plan.
FyneDesk is the most full-featured free alternative to Freshdesk. After Freshdesk discontinued its free plan in June 2025, FyneDesk provides all the core features small teams relied on from Freshdesk's free tier, plus AI assistance, SLA tracking, custom reports, and asset management at no cost.
FyneDesk is free for up to 5 agents with full features. Help Scout starts at $50/month flat rate. Freshdesk starts at $15 per agent per month ($75/month for 5 agents). Zendesk starts at $19 per agent per month ($95/month for 5 agents). For small teams on a budget, FyneDesk provides the most value at zero cost.
Not with FyneDesk. AI ticket summaries, suggested replies, and resolution assistance are included free on every plan. Most competitors charge extra for AI: Freshdesk charges $29/agent/month for Freddy Copilot, Zendesk charges $50/agent/month for Advanced AI, and Help Scout charges $0.75 per AI resolution.
FyneDesk is purpose-built for small-to-medium teams (1-5 agents) who need professional support tools without enterprise pricing. It includes features that competitors lock behind expensive paid tiers: AI assistance, SLA tracking, custom reports, role-based access, audit trails, and asset management. For teams that need phone support, live chat widgets, or 1,000+ third-party integrations, enterprise tools like Zendesk or Freshdesk may be necessary.
Stop paying per agent for customer support
Create a free account in under a minute. No credit card, no time limit, no sales calls.